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Service Desk Analyst Barefoot , FL
Job in
Bonita Springs, Lee County, Florida, 34134, USA
Listed on 2026-07-01
Listing for:
Robert Half
Contract
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Service Desk Analyst – Level 1
Full-time position, 6 month Contract-To-Permanent
Onsite in Bonita Springs, FL
$22-25/hour during onboarding period; $55-60K salary at conversion
Day In The Life
Handle inbound support calls and create tickets (Service Now preferred, Zendesk acceptable)
Support ~30–35 calls per day (team handles ~250/day total)
Troubleshoot and resolve issues across:
- Workstations
- Mobile devices
- Proprietary software
- Printers
Assist with tasks such as:
- Password resets and account unlocks (Active Directory – light use)
- Email signature updates
- Access requests
- Break/fix troubleshooting
Escalate complex issues to L2 team as needed
Follow structured troubleshooting processes to identify and resolve issues efficiently
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