Project Manager, Client Relationship Management, Business Development

JOB SUMMARY:

The Project Manager is responsible for the full lifecycle management of large scale/complex crane and rigging projects, from initial customer engagement through to project closeout. This role should be operated with a high level of autonomy and is expected to independently manage multiple projects, develop and maintain customer relationships, and ensure successful project delivery aligned with company standards.

• Lead and manage complex/large scale projects from initial inquiry through completion with minimal oversight.
• Serve as the primary point of contact for customers and field teams on projects.
• Work with the internal team to provide and maintain required crane documentation for Customers.
• Ensure timely completion of quotes with detailed organization of bid documents and attachments.
• Ensure all job site information, rigging requirements, setup details are noted on the job from Field Estimators. Attach files to job and lift plans when applicable.
• Understand in-depth scope of work and complete RFQ/RFP documents for submittals.
• Maintain customer relationships with site visits, office visits, and customer outreach.
• Establish and maintain working relationships with field sales reps and customer contacts.
• Assist in mentor/training and developing Project Specialists and Assistant Project Managers.
• Track job status, schedule, and changes and update internally.
• Collaborate with Dispatch and Invoicing department to ensure correct quantities are billed.
• Proactively track customer PO amounts and attach contract documents to jobs.
• Review job specific company purchase orders and work with Controller to complete Pay Applications as required.
• Track project costs, revenue and profitability
• Lead project meetings and provide regular status updates.
• Promote and support company safety initiatives.
• Occasional site visits or travel as required (typically less than 15%).
• Other duties as assigned by management.

• Bachelor’s degree or 4-7+ years of equivalent work experience in Construction, Crane Rental, Heavy Equipment, or related industries preferred.
• Excellent verbal and written communication skills.
• Proven ability to independently manage multiple complex projects simultaneously.
• Construction or equipment rental and leasing experience strongly preferred.
• High Level of detail, organization, and problem-solving ability.
• Self-motivated with the ability to operate with minimal supervision.
• Demonstrated experience in customer relationship management, client-facing experience preferred.
• Experience in a diverse work environment; ability to connect with key decision makers as well as field operation contacts.
• Proficient in using MS Office Suite.
• Excellent attention to detail with high level of accuracy.

• While performing the duties of this job, the employee is required to sit, stand, walk, stoop or crouch.
• Work environment is well light, air conditioned/heated office environment.
• Primarily office-based with occasional jobsite interaction.

• Adhere to Company Code of Conduct/Ethics and Core Values.
• Ability to multi-task, prioritize and manage time effectively in daily & weekly work schedules to meet deadlines and commitments.
• Contribute to the professional culture within the office and company overall.
• Ensure security of information in all matters pertaining to company, client, and customer information.
• Support the efforts of senior management and sales staff by maintaining a business network of contacts and clients.
• 40-hours work week in pursuit of company objectives.

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