Front Office Agent

£12.71 per hour | Full-time | Permanent

Be part of the next chapter of Dalhousie Castle

There has never been a more exciting time to join Dalhousie Castle.

Set within more than 800 years of Scottish history, Dalhousie is entering an exciting new era following a £6 million transformation, bringing a renewed sense of luxury, style and energy to this extraordinary historic property.

Our ambition is clear: to establish Dalhousie Castle as one of Scotland's leading luxury and 5-star destinations.

To achieve that, we need exceptional people.

We are building a new team who are passionate about hospitality, proud of what they do and excited by the opportunity to help shape the future of Dalhousie Castle.

As a Front Office Agent, you will play a vital role in creating the experience our guests remember.

You will be one of the first people our guests meet and one of the last they see before they leave. You will set the tone for their stay, ensuring every arrival feels special, every interaction feels personal and every detail is handled with care.

This is much more than a traditional hotel reception role.

We are looking for luxury hosts who understand that exceptional hospitality is about anticipating needs, creating genuine connections and consistently going beyond expectations.

You will have the opportunity to make a real difference as we establish new standards of service across the castle.

• Warmly welcoming guests and creating a memorable arrival experience.
• Delivering seamless and personalised check-in and check-out experiences.
• Building genuine relationships with guests and understanding the reason for their visit.
• Anticipating guest needs and proactively offering assistance throughout their stay.
• Handling enquiries, requests and feedback with confidence, professionalism and discretion.
• Managing reservations, guest profiles and room allocations through our hotel systems.
• Processing payments and ensuring billing is accurate.
• Handling telephone and email enquiries in a professional and engaging manner.
• Sharing your knowledge of Dalhousie Castle, its history and the surrounding area.
• Recommending our dining, experiences and facilities to enhance each guest's stay.
• Identifying opportunities to personalise experiences and maximise revenue where appropriate.
• Taking ownership of guest concerns and delivering thoughtful service recovery when things don't go to plan.
• Working closely with colleagues across the hotel to ensure a seamless guest journey.
• Maintaining the highest standards of presentation, communication and attention to detail.

We are looking for people who genuinely love hospitality.

Previous hotel reception experience is valuable, but attitude, personality and a genuine desire to deliver exceptional service are just as important.

• Takes genuine pride in creating great guest experiences.
• Has exceptional attention to detail.
• Is warm, confident and naturally welcoming.
• Communicates professionally and comfortably with guests from all backgrounds.
• Understands that luxury is often found in the smallest details.
• Is confident dealing with requests, challenges and unexpected situations.
• Has a genuine interest in hospitality and wants to develop their career.
• Is commercially aware and comfortable recommending upgrades, experiences and additional services.
• Takes ownership rather than waiting to be asked.
• Works well as part of a new and ambitious team.
• Is passionate about representing Dalhousie Castle and its unique story.
• Most importantly, you will care.

You will care about the guest, care about the details and care about the reputation we are building together.

This is an opportunity to join the castle at a genuinely significant moment in its history.

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