Customer Experience Agent

Position Title:
Customer Experience Agent

Department: Customer Experience

Location: Boone, IA

Employment Type: 100% full time in office

AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.

The Customer Experience Agent will interact with customers via phone and email. They will respond to customer requests and questions including, but not limited to technical questions, complex service queries, product offerings, account status, and/or orders and related delivery timelines.

• Respond to customer requests and questions regarding technical, large, or complex service, products, and accounts.
• Analyze and troubleshoot customer concerns using established procedures.
• Provide timely and accurate entry of customer orders and quotations.
• Use computer to access and/or update customer records, including entering required information into Salesforce.
• Maintain professionalism, diplomacy, sensitivity, and tact to portray the Company in a positive manner.
• Liaison between the Company and the customers for up-to-date pricing, service, and latest product-release launches.
• Provide feedback for continuous improvement to ensure consistent customer experience and satisfaction.

• Associate’s degree or higher.
• 3 years contact center experience in technical support or sales.
• Familiar with CRM platforms
• Microsoft Office ability

We’re leading the way in global food supply chain solutions and here’s how:
We’re the leading global expert in providing farmers, processors and commercial customers with the right equipment and customized engineering solutions to produce, protect and deliver the world’s grain, fertilizer, seed, feed and food supplies. Dedicated to safety, innovation and customization, AGI offers one of the largest catalogs of equipment and full-service planning and engineering services for the storage, blending, mixing, conveying, conditioning, and processing of agricultural products worldwide.

Supported by an extensive in-country sales and service team, AGI provides a global distribution network and state-of-the-art manufacturing facilities in Canada, the United States, Brazil, India, France, and Italy.

Safety and teamwork are the cornerstones of our global culture. In all aspects of our business, diverse and inclusive teams work together to deliver quality products, solutions, and services for our customers around the world.

Our competitive salaries, benefits packages, and employee share purchase plan help you take care of your family. Professional development activities keep you learning and involved, offering many opportunities to grow and advance your career.

With AGI, you’re choosing an employer dedicated to strengthening and securing the global food supply chain.

AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.