Mortgage & Consumer Post Closing Specialist

Summary

Under limited supervision, but following established policies and procedures, supporting the completion, accuracy, and ongoing administration of post‑closing mortgage and consumer loan activities. Ensures required documentation is obtained, processed, and delivered in a timely manner while maintaining compliance with internal procedures, investor requirements, and records management standards. Processes loan advances and payments including loan payoffs. Provides professional, timely and courteous customer service to both internal and external customers.

Responsibilities include maintaining lending department specific files, typing routine letters and memos, preparing correspondence in final form, maintaining files and records, and completing special projects as assigned.

• Follow up on final title work, including 901s and final continuations, to ensure complete and accurate file documentation.
• Request final title opinions and final title guarantees as needed to support post‑closing file completion.
• Assist in resolving funding hold items by coordinating documentation and follow‑up activities.
• Prepare and transmit recorded mortgages, notes, and related documents to investors in accordance with established timelines and requirements.
• Process and maintain abstract receipts in accordance with established procedures and recordkeeping standards.
• Sort, scan, and index in‑house loan files to maintain accurate and accessible loan records in accordance with established checkback procedures.
• Process adverse action loan files in accordance with regulatory requirements, internal procedures, and documentation standards.
• Monitor and manage insurance tracking activities to ensure required coverage remains current and properly documented.
• Process paid‑off and closed loans accurately and in a timely manner, ensuring all related documentation is completed and retained appropriately.
• Manage file retention and shredding processes in compliance with recordkeeping policies and regulatory requirements.
• Administer force‑placed insurance processes, including tracking, follow‑up, and documentation maintenance.
• Support the handling of credit disputes by gathering required information and assisting with timely resolution.
• Provide support for consumer loan processing activities as needed to meet operational demands.
• Process incoming payoff requests in a timely and accurate manner, ensuring all related information is reviewed and handled in accordance with established procedures.
• Prepare loan tickets, including loan advances and payments, as required for processing loans and perfecting collateral.
• Provide backup support for other loan assistants.
• Provide customer service to internal and external customers in a professional, timely and courteous manner.
• As necessary, recommend changes in procedures which improve the operation of the loan assistant department.
• Adhere to State and Federal Banking regulations.
• No supervisory responsibilities.

• Analytical – Collects and researches data; uses intuition and experience to complement data.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication – Writes clearly and…