Visitor Services Coordinator

Visitor Services Coordinator

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

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Please see Special Instructions for more details.

• Cover Letter
• Resume
• List a minimum of 3 professional references with contact information included in the application.

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification

Title:

University Program Specialist

Working Title:

Visitor Services Coordinator

Location:

Boone, NC

Job Category: 2

Position Number: 069021

Not Eligible for Visa Sponsorship: VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.

Primary Purpose of Position:
This position serves as the main contact and organizer for all services to visitors of the Turchin Center, including on‑campus and outside users of the facility. Serving as the main point of contact for visitors, the position serves as the public face of the Turchin Center. Additionally, this position serves as the supervisor for Gallery Ambassadors.

Minimum Qualifications:

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. License/Certification Required.

The Visitor Services Coordinator serves as the main contact and organizer for all services to visitors of the Turchin Center for the Visual Arts (TCVA), as well as the manager for the public spaces within the facility. This position serves as the public “face” of TCVA and plays an instrumental role in working with other members of the team to engage and cultivate visitors.

• Serve as the main point of contact for guests, ensuring a welcoming visitor experience and providing information about exhibitions and programs.
• Manage phone and email inquiries, directing messages as needed.
• Available to cover the front desk and proactive in scheduling staff to ensure consistency during open hours.
• Maintain visitor records, attendance data, and event participation reports.
• Operate cash register; process deposit paperwork and deposits, in accordance with university policies and procedures.
• On an occasional basis, be available to lead impromptu visitor tours.
• Assist class/workshop participants in signing up/registering in coordination with TCVA education staff.

• Interview, hire, schedule, train, and supervise student Gallery Ambassadors (12‑15) and visitor services staff.
• Process payroll, hiring paperwork, and manage time entries for student and non‑student temporary (NST) hires.
• Oversee the security of galleries and collections, and provide Gallery staff instruction on emergency preparedness and safety practices.
• Participate in staff meetings, planning sessions, and retreats.

• Maintain the facility’s calendar and coordinate events with staff team.
• Assist in planning and delivering public events—including receptions, ARTtalks, First Friday, sculpture programs, and downtown activities—by ensuring adequate staffing, facility readiness, and access/support for guests and vendors.
• Maintain and implement updated policies and protocols.
• Coordinate space usage requests with staff, campus, and community partners.
• Aid in the set up and take down of event spaces and materials, including various furniture, food, signage and tech requirements.
• Manage rental requests…