Records Specialist; WAT

Overview

The Records Specialist (Watauga) is responsible for confidential administrative and clerical duties to assist students through Admissions, Enrollment, and Registration processes, while supporting the Division of Student Services and maintaining the accuracy and security of student records.

$35,721.00 - $41,674.00 annually

• Greet visitors to Student Services, answer general questions, and direct students to appropriate staff.
• Answer, screen, and triage incoming calls to the College.
• Process incoming applications and registration documents while maintaining student records in the student information database and document imaging systems.
• Create and send welcome packets to new students.
• Communicate with students regarding missing admissions documents.
• Assist with delivery or retrieval of electronic transcripts from the National Student Clearinghouse.
• Support students through registration, waitlist, and payment processes.
• Receive and accurately process forms related to student records.
• Research issues and discrepancies involving student records, transcripts, and course schedules.
• Operate a variety of office equipment, software, and ERP systems.
• Provide excellent customer service to faculty, staff, and students.

• Maintain assigned procedures manual.
• Receive, open, sort, and distribute mail daily.
• Participate in professional development and employee training as required.
• Perform para‑professional support work and other duties as assigned.

• Operations, services and activities of the assigned department.
• Principles and practices of fiscal, statistical, and administrative data collection and report preparation.
• Business letter writing and report preparation techniques.
• Advanced principles and procedures of record keeping and reporting.
• Modern office procedures, methods, and computer equipment.
• English usage, spelling, grammar and punctuation.
• Basic accounting and mathematical principles.
• Pertinent federal, state and local laws, codes and regulations.
• Various computer software programs and networks.
• Alpha and numerical filing systems.
• College registration procedures.

• Perform a variety of confidential administrative and clerical duties to assist students through Admissions, Enrollment, and Registration processes.
• Maintain a thorough knowledge of curriculum and continuing education program offerings.
• Understand the institution’s electronic transcript process.
• Perform responsible and difficult data entry work involving independent judgment and personal initiative.
• Understand the organization and operation of the campus as necessary to assume assigned responsibilities.
• Interpret and apply administrative and departmental policies, procedures, laws, and regulations.
• Work independently in the absence of supervision.
• Compile and maintain confidential records.
• Independently prepare correspondences and memorandums.
• Operate a variety of software and student information databases including, but not limited to, Ellucian Colleague/Banner, Informer, Etrieve, etc.
• Provide excellent customer service to faculty, staff, and students.
• Type and word‑process at a speed necessary for successful job performance.
• Maintain privacy standards as outlined in the Family Educational Rights and Privacy Act (FERPA).
• Participate in researching, compiling, analyzing, interpreting, and preparing a variety of fiscal, statistical, and administrative reports.
• Operate and use modern office equipment.
• Work cooperatively with other departments and department officials.
• Respond to difficult requests and inquiries from students, faculty, and staff.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain cooperative working relationships across all areas of campus.
• Follow verbal instructions; take and transcribe minutes as needed for meetings.

The employee should effectively handle a work environment that involves an office and classroom workspace, working closely with others, and periodically working irregular hours. The employee must maintain office and teaching environments by ensuring overall cleanliness, functionality, and OSHA…