Assistant Director for Administrative Services

Assistant Director for Administrative Services

Position located in Boone, NC. This role reports to the Associate Director of University Housing for Student and Administrative Services and is responsible for overall management of departmental communications, summer conferences, student and family initiatives such as Open Houses & Orientations, social media, marketing and branding, and assistance with housing assignments.

Minimum Qualifications: Bachelor’s degree and two years direct experience, or Master’s degree.

License / Certification

Required:

None specified.

Preferred Qualifications:

• Housing experience
• Experience using a variety of software, technology, and communication tools (Star Rez, You Tube, Instagram, Adobe Suite, Google applications, etc.)
• Experience presenting in front of groups
• Experience responding to and handling crisis and emergency situations
• Experience working with college students
• Strong written communication skills as demonstrated in the application materials

Essential Duties and Responsibilities:

• Direct supervision of two full‑time staff members, multiple graduate student employees, and all summer conferences staff.
• Indirect supervision of other full‑time housing staff working with conferences.
• Supervise student interns and workers.
• Supervise 3‑5 graduate assistants and 40 student conference assistants during the summer months, May through August.
• Conduct bi‑monthly one‑on‑one meetings with full‑time and graduate assistant staff.
• Provide ongoing staff training and development.
• Complete formal evaluations through People Admin and other appropriate resources.
• Create an environment that supports teamwork and mutual encouragement.
• Assist with recruiting, selecting, and training all student staff members in the area.

• Oversee enrollment‑management recruitment events for the department including open house, admitted‑student days, and transfer orientations.
• Guide the direction and support for marketing and branding functions within the department.
• Manage communications for University Housing, including print media, digital media, and social media.
• Communicate daily with students and other university constituents.
• Ensure University Housing is compliant with copyright and university guidelines.
• Create University Housing materials for students, parents, and other departments.
• Coordinate newsletters and residence‑hall communications for the department.
• Collaborate with Student and Academic Affairs to digitally advertise events and initiatives in residence halls.
• Work closely with New Mountaineers & Family Engagement on large events for students and families.

• Administer housing for all conferences and camps, serving and housing up to 8,000 guests per summer.
• Coordinate with Facilities, Conference and Event Services, Residence Life, Athletics, and other constituents for each conference, camp, or event.
• Prepare halls, keys, check‑in materials, and rosters.
• Manage all billing for housing, damages, and other services (approximately $650,000 per summer).
• Create a comprehensive summer conferences and events schedule, including summer school.
• Supervise and train graduate and undergraduate student staff.
• Schedule, train, and evaluate all summer staff on topics such as crisis management, customer service, summer policies and procedures, and university resources.
• Work collaboratively with Facilities, Administration, and Residence Life to prepare halls for the move‑in of 6,300 students.
• Maintain documentation for all housing‑related billable items.
• Ensure summer guests’ needs are met through collaboration with Student and Academic Affairs.
• Guide staff through resolving issues and provide excellent customer service to guests and camp managers.
• Manage the annual cycle of summer conferences, including staff recruitment, training, and billing reconciliation.
• Collaborate with the Minors On‑Campus Policy and compliance for staff training.

• Analyze and evaluate data gathered through surveys, focus groups, and other interactions to inform decision making.
• Chair and serve on departmental committees annually.
• Support technology functions within the department and residence halls…