Scheduler, Administrative​/Clerical

Appalachian Regional Medical Associates
· App Family Medicine

Full-time, Days, 8am-5pm Monday thru Friday

Location: Boone, North Carolina |
Clinic-Based | Non-Exempt

As a Clinic Scheduler at UNC Health Appalachian, you’ll be a key part of the patient experience—serving as the connection between patients, providers, and care teams. Your work ensures appointments are coordinated smoothly, schedules run efficiently, and patients feel informed and supported throughout the scheduling process.

This role is ideal for someone who is highly organized, customer-focused, and comfortable working in a fast-paced healthcare environment. If you enjoy problem-solving, communication, and helping clinics run seamlessly behind the scenes, this position offers meaningful impact every day.

Compensation: Starting at $16.45 per hour based on education, experience, certification, and internal equity
Status: Non-Exempt
Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee discounts; and additional employee support programs. Benefits begin the first of the month following 60 days of employment from new hire orientation.

Coordinate and schedule patient appointments efficiently, considering provider availability and appointment priorities.

Communicate clearly with patients, providers, and clinic staff to schedule, confirm, and update appointments.

Provide patients with appointment details, instructions, and follow-up information.

Maintain accurate appointment records using electronic scheduling and health record systems.

Update patient information and ensure scheduling data remains current and accurate.

Collaborate with healthcare providers to optimize clinic schedules and patient flow.

Address patient inquiries related to scheduling, rescheduling, and cancellations.

Conduct appointment reminder calls or messages and assist with rescheduling as needed.

Resolve scheduling conflicts promptly and communicate changes to all relevant parties.

Support clinic operations by assisting with additional administrative tasks as assigned.

Qualifications

High School Diploma or equivalent preferred

Experience

Prior experience in appointment scheduling or a related administrative role preferred

Licensure & Certifications

Certification in healthcare administration or a related field preferred but not required

Knowledge, Skills & Abilities

Proficiency with scheduling software and electronic health record (EHR) systems

Strong verbal and written communication skills

Excellent organizational skills with strong attention to detail

Ability to prioritize tasks and work efficiently in a fast-paced environment

Customer-focused mindset with a commitment to positive patient experiences

Ability to work collaboratively with clinical and administrative teams

Physical Requirements

Ability to sit or stand for extended periods

Manual dexterity to operate computers and standard office equipment

Vision and hearing within normal ranges for office and patient communication tasks

Primarily office or clinic-based setting

Occasional evening or weekend hours may be required based on patient needs or special events

Frequent interaction with patients, providers, and healthcare staff

UNC Health Appalachian embraces diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other protected status. We value a workforce that reflects different backgrounds and perspectives to enhance the care we provide. We encourage applications from candidates of all backgrounds.

Employment at UNC Health Appalachian is contingent upon successful completion of a background check and drug screening.