Access & Operations Coordinator

Position Summary

Classification

Title:

Administrative Support Specialist (Lead in Acad Dept or Admin with Budget Function)

Working Title:

Access & Operations Coordinator

Location:

Boone, NC

Job Category: 6

Position Number: 090281

Not Eligible for Visa Sponsorship: VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department:
Access & Opportunity:
Disability Resources - 620000

Office of Access & Opportunity is part of the Division of Institutional Integrity and provides leadership to the University's efforts to foster a welcoming and accessible environment. The office promotes opportunity in educational opportunity, programming, and employment and promotes an environment of respect while honoring civil rights for all members of the University community. The Office of Access & Opportunity is comprised of Disability Resources and Equal Opportunity.

The Disability Resources (ODR) unit of Access & Opportunity is the designated office at Appalachian State University for promoting opportunity, access, and civil rights based on a disability. ODR oversees access needs, applicable University resources/supports, and eligibility of appropriate accommodations (adjustments, auxiliary aids/services and reasonable modifications) based on disability for students and visitors. ODR is also responsible for oversight of accessibility of programs, services and activities;

disability compliance requirements; and the facilitation of removing existing disability-related barriers within the built environment.

The Access & Operations Coordinator serves as the central administrator for client file management and primary office contact for individuals initially connecting with the office, requesting accommodations, or for general office inquiries. Serves as the office manager of office administration, file creation & management, departmental budgets, office database, processes, etc. Receives and organizes requests for accommodations and confidential medical documentation. Serves as the liaison for the students, faculty, staff and visitors to assist with any inquiries involving the office.

Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Diplomas or degrees must be received from appropriately accredited institutions.

None

• Acts as primary office contact for the office (ie., in person, electronic, and phone) by responding professionally and accurately to inquiries (verbal or written) providing information regarding disability law, individual status with the office, office processes, referrals, or with University-related resources, processes, and policies.
• Oversight of administrative support to office staff through workflow coordination, scheduling appointments, projects, etc.
• Overall, office management of departmental budget, payroll timesheet submission of student staff, contractual and purchase processes, travel requests, P-card, reimbursements, etc.
• Creates, maintains and organizes client files and records in accordance with state and federal regulations.
• Oversight of office analytics, tracking, and reporting.
• Serves as the central administrator of client file management and processes requests for accommodations and confidential medical documentation.
• Assists office staff in the coordination/implementation of approved accommodations.

• Office management including the handling of confidential documents
• Computer programs and systems to quickly address and meet business needs

• Effective communication strategies (verbal, written, and interpersonal) to meet constituents' needs
• Exceptional organizational skills and detail-oriented
• Ability to consistently practice diplomacy, discretion, and exceptional customer service
• Ability to use proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, concise, and error-free
• Ability to maintain the confidentiality of sensitive and confidential information (e.g., personnel-related issues, FERPA-protected student information, etc.)
• Ability to take initiative, work independently, and complete projects without detailed instructions
• Ability to maintain detailed records of work-related activities
• Ability to manage workload and prioritize work assignments to ensure completion within established time frames and by expected deadlines
• Strong critical thinking skills
• Ability to manage multiple budgets with accuracy

• experience working at a university and knowledge of policies and procedures relevant to the position
• experience working with confidential information and/or compliance area
• Three or more years of related office experience
• Experience with Microsoft Office, Database management,…