Administrative Support Specialist

Classification Title

Administrative Support Specialist-OSP

Administrative Support Specialist

Boone, NC

6

021821

College of Education - 260000

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

The Administrative Support Specialist serves as a key operational and administrative support role for the Reich College of Education, reporting to the Associate Dean for Academic Affairs and Operations. The primary purpose of the position is to serve as the lead contact and receptionist for the college with leadership and coordination of building operations, including facilities management requests, key and access control (CS Gold), space planning and assignments (25

Live), classroom scheduling, configurations, and approvals (CBAS). The role also supports college visibility and communication efforts through management of building displays and plaques and provides direction to student workers supporting the RCOE Dean's office. In addition, the position delivers direct administrative support to the Associate Dean, ensuring efficient coordination of daily operations, responsiveness to college needs, and alignment of building and administrative services with the broader mission of the college.

Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Diplomas or degrees must be received from appropriately accredited institutions.

• Serving as primary receptionist and initial contact for the RCOE Dean's Office
• Monitoring main RCOE phone line and directing calls to the appropriate areas
• Coordinating coverage of RCOE phone and reception area
• Answering faculty, staff, and student questions and directing to the appropriate areas
• Collect forms and deliveries for Dean's Office
• Co-chairing the RCOE Building Emergency Team
• Providing Administrative Assistant duties for the Associate Dean for Academic Affairs and Operations

• Maintaining the RCOE phone and office assignment list and accompanying inventories (Faculty, staff, centers, departments)
• Coordinating office and departmental signage
• Coordinating phones (VoIP changes, add/remove users, order new phone numbers, cancel numbers), troubleshooting phone issues, and resetting phones.
• Coordinating, updating, and maintaining college-level Google groups membership (RCOE, faculty, staff and others)

• Coordinating the hiring, training, scheduling and duty assignments of Dean's Office graduate assistants
• Administering graduate assistant timesheets

• Documenting and submitting all building maintenance and repair requests and tracking statuses
• Liaising with Building Services to support building maintenance
• Ensuring that classrooms, Rotunda and other public spaces are well maintained and organized
• Ordering supplies for RCOE Dean's Office via YoMart and Warehouse
• Managing RCOE surplus materials and movement of furniture/equipment
• Serving as lead contact for building-level alarms
• Coordinating Art and Exhibition installations

• Serving as primary contact for all RCOE building scheduling, including Gordon Gathering Halls and Rotunda.
• Liaising with the Registrar's Office to coordinate room assignments and prepopulation assignments via 25
  
  Live and Banner
• Providing oversight of building and classroom usage requests from faculty, staff, students and various other units internal and external to the RCOE.
• Administering RCOE and university policies and protocols regarding event schedules, setup and post-event reconfiguring (internal and external groups).
• Supervising and scheduling Gordon Gathering Hall mechanical wall (Ensuring the wall is up/down depending on the event type and use pattern).
• Working closely with the Associate Dean for Academic Affairs and Operations to ensure policies and protocols are current and align with university requirements.
• Ensuring that all RCOE classroom and seminar room configurations are properly set prior to semester starts and throughout each semester (appropriate number of chairs, tables, whiteboard resources and other requirements)
• Maintaining classroom cleanliness (podiums, walls, floors, whiteboards, etc.)
• Coordinating technology integration and updates with IT
• Managing CBAS…