Automotive Service Advisor - Subaru

Modern Subaru of Boone
185 Modern Way
Boone, NC 28607, USA

• Competitive Salary + Commission Compensation
• FREE Employee Health Insurance
• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Voluntary life insurance
• Disability, accident, and specified disease insurance
• 401(k) eligibility
• Paid holidays and Paid Time Off
• Ongoing training and professional development
• Family-oriented work environment
• Supportive management team

We are seeking an experienced Automotive Service Advisor to join our growing Subaru service team. This is an excellent opportunity for a customer-focused professional looking to build a rewarding career in a fast-paced dealership environment.

As part of Modern Automotive Network
, a 4th-generation family-owned company serving customers since 1933
, we believe our employees are the foundation of our success. For more than 90 years, Modern has built its reputation on integrity, innovation, customer service, and investing in its people. Unlike large corporate dealer groups, our leadership remains hands‑on and committed to helping employees grow both professionally and financially.

If you are motivated by customer satisfaction, earning potential, and career advancement, we want to hear from you.

The Automotive Service Advisor serves as the primary point of contact between customers and the service department. The ideal candidate will excel at building relationships, communicating repair recommendations, and ensuring every customer receives an exceptional ownership experience.

This position offers strong earning potential through a salary plus commission compensation structure in a busy service department.

• Greet customers in a timely, friendly, and professional manner
• Advise customers on vehicle maintenance and repair recommendations
• Educate customers on Subaru manufacturer-recommended services
• Prepare complete and accurate repair estimates for labor and parts
• Schedule service appointments and manage repair orders
• Communicate vehicle status updates throughout the repair process
• Handle incoming phone calls and customer inquiries
• Coordinate repairs with technicians and parts personnel
• Maintain high levels of customer satisfaction and retention
• Follow up with customers as needed to ensure a positive experience

• 2+ years of Automotive Service Advisor experience preferred
• Dealership experience preferred
• Subaru experience is a plus
• Strong organizational and follow‑up abilities
• Excellent written and verbal communication skills
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Valid driver's license required

Salary + Commission

Compensation is based on:

• Overall productivity and department success

Job Type: Full-time

• Strong earning potential
• Family-oriented culture
• Long-term career growth opportunities
• Supportive leadership team
• Stable, privately owned company with over 90 years of success

Modern Automotive Network is an Equal Opportunity Employer and Drug‑Free Workplace. We are committed to creating an inclusive workplace where employees can build long‑term, successful careers.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.