Policy Support Specialist

JSA is currently hiring for a Policy Support Specialist on our Support Staff team. Candidates with basic computer skills, a high attention to detail, and those excited to be part of team JSA are encouraged to apply.

Jackson Sumner & Associates (JSA), a family-owned and operated company, is an Excess and Specialty Lines Broker that began in 1981 in Boone, North Carolina. Today the company is led by our President & CEO, Danielle Wade, and has grown to over 80 employees. JSA has offices in Boone, NC and Richmond, VA and offers a wide range of property, casualty, automobile, garage, professional and personal lines.

The Policy Support Specialist role is responsible for entering data into the computer operating system to generate documents for agents and companies. Must be able to effectively communicate and maintain excellent customer service to agents and companies. Must possess the ability to work within a team environment and coordinate processes.

• Process policies, binders, endorsements, audits, filings, DNOCs, and cancellations as delegated.
• Maintain group email accounts as delegated.
• Maintain a professional relationship with internal staff, retail agents and companies via written and phone communication and maintain excellent customer service.
• Participate in weekly staff meetings.
• Other duties as assigned.

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer knowledge and skills.
• Ability to work within a team environment and coordinate processes.
• Ability to maintain strict confidentiality.
• Ability to prioritize and manage multiple tasks with various deadlines.

• Medical, Dental and Vision Offerings.
• 401(k).
• Wellness Incentives.
• In-house gym, Zen room and exercise classes.
• Paid Vacation, Holidays, personal/sick time.