Customer Experience Liaison: Fast-Track Resolutions
Job in
Boone, Watauga County, North Carolina, 28607, USA
Listed on 2026-07-22
Listing for:
ECRS (ECR Software Corporation)
Full Time
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
ECRS is a fast-paced tech company in Boone, NC seeking a Customer Service Representative to streamline customer interactions, manage tickets, and coordinate across departments to resolve issues quickly.
The CSR will handle calls and emails, label and triage tickets, assist technicians with remote sessions, report trends, build customer relationships, and support outreach campaigns under the Director of Customer Care.
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