Financial Consultant IV

The Financial Consultant IV position c reates the optimum experience in all customer and consumer interactions. It consults with customers, recommending products and services to meet immediate needs and long-term goals. This position also solicits new business and proactively provides or refers financial products and services, actively participates and interacts with other team members, and provides support and assistance to the deposit group.

• Bears primary responsibility to model and create an exceptional customer experience.
• Solicits and originates deposit products. Refers Loans, Insurance and Investments to appropriate team members. Focuses the resources of the company to build total customer relationships using banking, insurance, and investment services as well as complementary products offered by third party vendors. Manages all customer relationships to increase total wallet share.
• Communicates and demonstrates excellence in customer service, going the extra mile to exceed customer expectations.
• Consistently uses technology tools to support the customer relationship and record activities.
• Is knowledgeable of and adheres to bank policies and procedures in all activities while observing all authoritative limits and regulatory responsibilities.
• Provides ongoing coaching to peers and promotes team building within the organization.
• Documents standard operating procedures in line with bank policy.
  
  Participates in administration of policies and procedures for FCs. Participates in coordination of recommendations for policy/procedure changes.
• Completes documentation correctly and efficiently.
• Assists with customer transactions as needed.
• Acts as Calling officer who schedules and calls on potential and existing customers.
• Assists with other responsibilities of the Deposit area as directed by the Retail Bank Manager and/or Chief Banking Officer.

• High school diploma or equivalent.
• Minimum of 3 years of experience in the financial services or related industry.
• Excellent oral and written communication skills.
• Experienced knowledge in a wide range of financial products.
• Good judgment, interpersonal and intuitive skills.
• Must have business development skills and enjoy soliciting new business.
• Exhibits proactive, engaging, and high energy traits.

• Vision, hearing, speech, dexterity, movements requiring the use of wrists, hands and/or fingers.
  
  Moderate time spent standing.
  
  May be required to lift up to twenty-five (25) pounds occasionally.
  
  Vision abilities require high level of visual concentration and keyboarding proficiency.
  
  There are generally no hazardous or significantly unpleasant conditions present in the location of this position.
• Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.
  
  Ability to read, analyze and interpret information related to position-related documentation and requirements.
  
  Other normal office-related physical demands may be necessary.
• Learning, thinking, concentration, the ability to interact with others, the ability to exercise self-control, and the ability to work under stressful conditions, particularly in customer and employee relations’ situations, is necessary.
• Must have the ability to collect data and conduct research and solve position-related problems.

Employees are expected to perform other duties as assigned and directed by management and to adhere to all company and compliance policies and procedures, including the Bank Secrecy Act.

Job description and duties may be modified when deemed appropriate by management.