Receptionist, Healthcare

Appalachian Regional Medical Associates
· Harmony

Full-time , Days , 8am-5pm Monday thru Friday

Location: Boone, North Carolina |
Full-Time
Department: Clinic/Outpatient Services
Compensation: Starting at $15.90/hour based on education, experience, certification, and internal equity
Status: Non-Exempt

As a Clinic Receptionist at UNC Health Appalachian, you play a vital role in creating a welcoming, organized, and compassionate patient experience. You’ll support smooth clinic operations by serving as the first point of contact—whether greeting patients, coordinating schedules, or facilitating communication between clinical teams.

Working in the heart of the Blue Ridge Mountains, you’ll enjoy a supportive workplace culture rooted in teamwork, respect, and community.

Benefits include:

Comprehensive medical, dental, and vision insurance

Health Savings Account (HSA) participation

Supplemental insurance offerings (life, disability, accident, hospital indemnity, critical illness, legal, identity theft, etc.)

Tuition reimbursement, student loan refinancing, and college savings programs

403(b) retirement plan with employer match

Boone offers hiking, biking, kayaking, skiing, breweries, dining, arts, and outdoor recreation

Access to top-rated public schools and Appalachian State University

Nationally recognized as one of the best small towns to live, work, and explore

Benefits begin the first of the month following 60 days of employment from new-hire orientation.

Greet patients and visitors warmly, ensuring a positive and professional first impression

Answer incoming phone calls, provide accurate information, and route inquiries appropriately

Schedule appointments, verify insurance, and maintain accurate patient records

Perform administrative duties, including data entry, filing, and document organization

Maintain strict HIPAA compliance and protect patient privacy at all times

Support efficient patient flow by coordinating with clinical team members

Maintain a clean, organized, and welcoming front desk and waiting area

Deliver exceptional customer service that reflects UNC Health Appalachian’s mission, vision, and values

High School Diploma or GED preferred
, but not required

One (1) year of experience in a medical or clinic setting preferred

Basic Life Support (BLS) through the American Heart Association preferred
, but not required

Strong communication, customer service, and interpersonal skills

Proficiency with computers, scheduling systems, and office applications

Knowledge of HIPAA and patient privacy regulations

Familiarity with medical terminology preferred

Excellent organization, attention to detail, and time‑management skills

Ability to remain flexible and calm in a fast‑paced environment

Prolonged sitting while performing front desk and computer‑based work

Occasional standing when assisting patients at reception

Minimal lifting of files, office supplies, or equipment

Frequent keyboard use and computer screen time

Adequate vision to read documents and electronic records

Indoor, climate‑controlled clinical office environment

Frequent interaction with patients, families, staff, and providers

Moderate noise level typical of healthcare settings

Primarily weekday schedule, with occasional evenings, weekends, or holidays depending on clinic needs

Adherence to safety, infection‑control standards, and organizational policies

About UNC Health Appalachian
It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby

B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.”

About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system,…