Director of Care Management

System Director of Care Management

Location: Boone, North Carolina | Full-Time | Exempt

Why You'll Love Working Here

As the System Director of Care Management at UNC Health Appalachian, you'll provide system-wide leadership and operational oversight for care coordination services across all care settings. This role is critical to ensuring safe, effective, and patient-centered care while driving top-decile outcomes in quality, patient experience, and safety.

You'll lead multidisciplinary clinical and ancillary teams, oversee regulatory compliance, and partner closely with executive leadership, physicians, and operational leaders to strengthen care delivery models. This role is ideal for an experienced healthcare leader with a strategic mindset, strong operational acumen, and a passion for developing teams in a mission-driven organization.

Compensation: Starts at $112,394 annually and commensurate with education, experience, licensure, and internal equity
Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; student loan refinancing; paid parental leave; wellness incentives; and employee discounts.

Set in the Blue Ridge Mountains, Boone, North Carolina offers an exceptional quality of life with year-round outdoor recreation, a vibrant arts and dining scene, and the energy of Appalachian State University.
What You'll Do as System Director of Care Management

• Provide operational leadership and strategic direction for system-wide care management and care coordination services.
• Ensure safe, effective, and high-quality patient care across all locations and levels of care.
• Lead and manage clinical and ancillary teams, including staffing, performance management, and professional development.
• Ensure adherence to regulatory requirements, accreditation standards, and organizational policies.
• Collaborate with executive leadership, physicians, and interdisciplinary teams to optimize patient flow, utilization management, and transitions of care.
• Oversee fiscal management, including budgeting, resource allocation, and operational efficiency.
• Drive quality improvement initiatives to achieve top-decile outcomes in patient experience, quality, and safety.
• Foster a culture of accountability, ethical practice, efficiency, and continuous improvement.
• Communicate effectively with patients, families, staff, physicians, leadership, and community partners.
• Respond to operational issues and emergencies with sound judgment and timely decision-making.
• Promote a healthy, collaborative work environment grounded in respect, professionalism, and teamwork.

Qualifications
Minimum Education

• Graduate of a four-year degree program
• Licensed or registered healthcare professional (e.g., RN, radiology technologist, laboratory technologist, pharmacist)
• Master's degree in Healthcare Administration, Business Administration, or a related field required (or equivalent combination of education and experience)

Experience

• Five (5) or more years of progressive leadership experience in a hospital or health system setting required
• Demonstrated experience leading a service line, including: fiscal and budget management, human capital management and workforce planning, strategic planning and service line development, oversight of multiple clinical areas, regulatory and accreditation compliance
• Care Management & Registered Nurse experience preferred

Licensure & Certifications

• Active, unrestricted professional license related to discipline (e.g., RN license if applicable), maintained throughout employment
• Registered Nurse license preferred

Knowledge, Skills & Leadership Competencies

• Strong leadership presence with the ability to influence, inspire, and align teams around a shared vision
• Strategic thinking with the ability to translate vision into operational execution
• Excellent decision-making, problem-solving, and project management skills
• Customer-focused mindset with a commitment to patient-centered care
• Exceptional communication, diplomacy, and interpersonal skills
• Ability to manage complex initiatives, competing priorities, and change effectively
• Proven ability to coach, mentor, and develop leaders…