ARMA Ins. Verification Rep

Position: ARMA Ins. Verification Rep 1
Admissions and Pre-certification Specialist

Location: Boone, North Carolina | Full-Time | 8:00am - 5:00pm (Monday - Friday)
Why You'll Love Working Here

As an Admissions and Pre-certification Specialist at UNC Health Appalachian, you'll help ensure a smooth, accurate, and supportive experience for patients entering our health system. You'll play a vital role in verifying insurance coverage, securing pre-certifications, and preparing patients for admission - all while supporting exceptional customer service and timely care delivery. Work in a mission-driven organization dedicated to making life better for our community.

• Compensation: Starting pay begins at $16.80 per hour, with competitive rates based on experience and education.
• Schedule: Full-time, variable shifts; may include evenings, weekends, and holidays.
• Benefits: Comprehensive medical/dental/vision coverage, retirement with employer match, paid time off, tuition reimbursement, paid parental leave, wellness incentives, and employee discounts.

What You'll Do as an Admissions and Pre-certification Specialist

• Obtain pre-certification and verify benefits for all scheduled admissions.
• Contact insurance providers to confirm coverage, network status, and patient financial responsibility.
• Complete accurate patient registration, demographic entry, and documentation for admission.
• Communicate with patients, families, clinical teams, and insurance representatives to support a seamless admission process.
• Ensure compliance with hospital policies, payer requirements, and confidentiality standards (HIPAA).
• Provide excellent customer service to ensure a positive patient experience.
• Support financial counseling, scheduling, and other registration functions as needed.

Qualifications

Education:

• High school diploma or GED required.

Experience:

• 3-6 months of experience in a medical office, clinic, or acute care setting preferred.

Licenses/Certifications:

• None required.

Skills & Abilities:

• Knowledge of admissions, insurance verification, and scheduling workflows.
• Strong communication, customer service, and problem-solving skills.
• Ability to navigate computer systems, faxing, scanning, and multi-line phone operations.
• High attention to detail, accuracy, and compliance with payer guidelines.
• Ability to collaborate with patients, families, and healthcare teams.

Physical & Work Environment

• Prolonged sitting, standing, and walking for 7+ hours per day.
• Lift, push, or pull up to 50 lbs as needed.
• Frequent bending, squatting, twisting, and reaching.
• Exposure to cleaning chemicals, mechanical equipment, and hospital environment risks.
• Regular exposure to blood borne pathogens and unpleasant elements (accidents, bodily fluids, slippery surfaces).
• May work irregular hours including nights, weekends, and holidays.

What Sets Us Apart

• Career Growth: Benefit from continuing education, hands-on training, and advancement opportunities through our Career Pathways Program.
• Impactful Work: Help patients understand their coverage, prepare for admission, and feel supported throughout their healthcare journey.
• Community & Lifestyle: Boone offers breathtaking mountain scenery, year-round outdoor recreation, and a welcoming community - ranked among the best small towns in America by Forbes and Southern Living.
• Inclusive Culture: We value diversity, equity, and inclusion - ensuring every team member feels respected, supported, and empowered.

Ready to support patients and play a vital role in the admissions process?
Apply today to join UNC Health Appalachian and help us deliver exceptional care from the very first point of contact.

About UNC Health Appalachian
It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby

B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply "making life better."

About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM.

Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age,…