Network Technician

The Network Technician is responsible for maintaining and supporting ECRS network infrastructure. The technician will monitor and execute response plans for customer-facing infrastructure issues affecting the ECRS product suite. The Network Technician serves as a subject matter resource for Watch Guard products and related networking technologies, providing both internal support and customer-facing consultation. This position also plays a key role in network discovery, configuration, implementation support, and escalation management, ensuring consistent delivery of high-quality network services aligned with established policies and procedures.

• Troubleshoot and resolve networking issues for ECRS staff and infrastructure.
• Support, configure, and troubleshoot all ECRS supported Watchguard offerings for customers including Firewalls, Access Points, VPNs, and other related Watch Guard services.
• Provide guidance toother departments with customer networking escalations.
• Perform network discovery and consultation for new and existing customers purchasing Watchguard equipment.
• Based on customer contracts, work with the customer post-sale to gather information about their existing network, build configuration files for the Watch Guard equipment being shipped out, and assist with the installation as needed.
• Collaborate with ECRS Core Support and customers on Cloud VPNC troubleshooting and VM maintenance for these systems.
• Make informed decisions regarding the configuration, stability, and security of ECRS and customer network infrastructure.
• Manage and execute assigned tickets in a timely manner, following established workflows and escalation procedures.
• Demonstrate professionalism, accountability, and strong customer service in all interactions.
• Contribute to the development and maintenance of technical documentation, knowledge base articles, and best practices.

• Solid understanding of IP networking concepts and principles.
• Intermediate knowledge of network hardware, PC hardware, Windows, and Linux operating systems.
• Intermediate knowledge of routing and switching concepts.
• Excellent communication skills both verbal and written.
• Goal-driven personality and understanding of process management.
• Strong personal desire to produce high quality work in a high-paced environment.
• Strong work ethic, professional attitude, and team player.
• Basic root cause analysis and troubleshooting skills.

• Network+
• CCNA
• AWS Certifications
• VMware Certifications

ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.