Technology Support Analyst

Position Summary

Technology Support Analyst coordinates and supervises the usage of permanent and portable audio‑visual equipment across App State’s campus.

Specific responsibilities include:

• Supervision of audio‑visual production staff
• Coordination of staff work assignments
• Coordination of all technical training for professional staff and student employees
• Event supervision where equipment is used
• System troubleshooting
• Repair and maintenance of equipment

The position also supervises all video production activities for the university coordinated through the Mountaineer Audio Visual team.

• Graduation from a two‑year technical college with a major in computer science, information technology or related field and one year in the IT field related to the position’s role
• or graduation from a four‑year college or university and one year experience in the IT field related to the position’s role
• or graduation from a four‑year college or university with a major in computer science or information technology or related degree

Relevant information technology experience may be substituted year for year for the required education. Degrees must be received from appropriately accredited institutions.

• Bachelor’s degree with an emphasis in an appropriate technical or sound engineering field, student center management or hospitality field
• At least two years experience in a position that involves facility management and personnel supervision, with a background in hospitality, conference or theatrical operations
• Current knowledge of hardware and software used across campus (a plus)

• Provides support and supervision for a large array of complex audiovisual hardware and digital signage throughout the university campus through Mountaineer Audio Visual
• Additionally, provides support of staff computer hardware, including basic support of applications and operating systems
• Production management for live streaming, event lighting and video production
• Responsible for the daily set‑up, check‑out, and instruction for the usage of AV equipment
• Conduct daily inspections to maintain inventory control of audio‑visual equipment and supplies in designated storage locations
• Ensure systems for in‑house music broadcast are working properly
• Responsible for training and supervising the audiovisual and production staff, including student workers and temporary employees

This position will need to drive a state‑owned vehicle; a satisfactory criminal background check is required.

• Competence with various audiovisual systems in use campus‑wide
• Knowledge of various software tools used across the university
• Ability to manage relationships with colleagues from various departments across campus
• Skill in managing public relations
• Ability to problem‑solve in the moment
• The ability to effectively communicate with others using both verbal and written skills
• Must pass a criminal background check

Technical Support: Independently resolves routine and non‑routine problems. Troubleshoots problems and performs diagnostics on software and/or hardware. Interacts with hardware and software vendors as appropriate to solve problems.

Technical Knowledge: Demonstrates substantial working knowledge as demonstrated by an understanding and use of the principles, theories, and practices pertinent to area of responsibility. May mentor or train peers and others.

Type of Position:
Permanent Full‑Time

Salary Range: $50,000 – $51,418

Location:

Boone, NC

Not Eligible for Visa Sponsorship:
All candidates must be eligible to work and live in the U.S.