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Technical Support Analyst
Job in
Boone, Watauga County, North Carolina, 28607, USA
Listed on 2026-09-12
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
- Provide troubleshooting and root cause analysis for customers with current support contracts
- Identify, prioritize, and resolve technical support issues
- Monitor support issues and report software inefficiencies and trends
- Communicate ticket updates through the ECRS help desk portal, including troubleshooting steps, requested information, and delivery expectations
- Collaborate with Team Leads, Escalation Managers, Development, QA, Sales, and other teams
- Use accounting software to complete replacement orders and return authorizations
- Remotely install hardware using ECRS documentation and manufacturer diagnostic and installation programs
- Coordinate with on-site partners for hardware installation and troubleshooting
- Analyze, support, and refine technical documentation
- Work at least one non-consecutive week of on-call duty each quarter
- Live in Boone or near Boone and be willing to work in the office 5 days a week
- Basic IT skills and a genuine love for technology
- Experience with technical help desk procedures, customer service, or retail operations
- Basic knowledge of installing, operating, testing, planning, and configuring relevant technologies
- Intermediate to advanced root cause analysis and troubleshooting skills
- Experience with PC hardware/software repair and correction
- Basic understanding of retail environments and operations
- Strong work ethic, professional attitude, and teamwork
- Strong written, verbal, and personal communication skills
- Top-tier customer service skills
- Ability to manage multiple priorities with flexibility to meet changing needs
- Technical certifications are a plus:
Qualified Integrated Reseller, CompTIA A+, CompTIA ITF, CompTIA Network+ - Proficiency in Spanish is a plus
- Must be authorized to work in the United States
Demonstrates strong troubleshooting and root cause analysis skills, with a focus on technical support and customer service in retail environments. Proficient in hardware installation and repair, with effective communication and collaboration abilities across teams.
Highest-signal resume keywords- Root Cause Analysis
- Technical Support
- PC Hardware/Software Repair
- Customer Service
- Technical Certifications
- Troubleshooting
- Root Cause Analysis
- PC Hardware Repair
- Software Installation
- Technical Help Desk Procedures
- Operating Systems
- Configuration
- Testing
- Planning
- Documentation Analysis
- Teamwork
- Communication Skills
- Work Ethic
- Flexibility
- Customer Service Skills
- CompTIA A+
- CompTIA ITF
- CompTIA Network+
- Qualified Integrated Reseller
- Retail Operations
- Technical Support
- Customer Service
- IT Skills
- On-Call Duty
- ECRS Help Desk Portal
- Accounting Software
- Diagnostic Programs
- Installation Programs
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