ER Secretary - CNA

ED Secretary – Certified Nursing Assistant (CNA)

Location:

Boone, North Carolina | Full-Time | Emergency Department | Non-Exempt

As an ED Secretary – Certified Nursing Assistant (CNA) at UNC Health Appalachian, you'll play a vital role in supporting both the clinical and administrative functions of the Emergency Department. Working alongside physicians, nurses, and interdisciplinary healthcare teams, you'll help ensure efficient department operations while providing compassionate patient care in a fast-paced emergency setting.

This role is ideal for a Certified Nursing Assistant who enjoys multitasking, thrives in a dynamic environment, and is passionate about delivering exceptional patient care and service.

Compensation:
Starting at $18.05 per hour, based on education, experience, certification, and internal equity.

Benefits:
Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement;
Career Pathways Program; paid parental leave; wellness incentives through Love Your Life;
Employee-to-Employee (E2E) assistance program; and employee discounts to regional attractions. Benefits begin the first of the month following 60 days of employment from new hire orientation.

Boone, North Carolina offers breathtaking Blue Ridge Mountain views, year-round outdoor recreation, a vibrant arts and dining scene, top-rated schools, and Appalachian State University.

• Perform Certified Nursing Assistant (CNA) duties under the direction of licensed nursing staff.
• Assist with patient care activities, including obtaining vital signs, assisting with activities of daily living, and supporting patient comfort.
• Monitor patient conditions and promptly report changes to the nursing team.
• Respond quickly and effectively to emergency situations and changes in patient status.
• Reinforce patient safety initiatives and infection prevention practices.

• Support daily Emergency Department operations through clerical and administrative responsibilities.
• Assist with patient registration, documentation, communication, and coordination of patient flow.
• Maintain accurate documentation within the electronic medical record (EMR).
• Coordinate communication between patients, families, providers, and healthcare team members.
• Ensure timely processing of information to support efficient department operations.

• Build positive, professional relationships with patients, families, physicians, nurses, and team members.
• Communicate clearly and courteously while maintaining patient confidentiality.
• Promote teamwork and collaboration to support exceptional patient care and operational efficiency.
• Demonstrate professionalism, accountability, and compassion in every patient interaction.

• Support UNC Health Appalachian's Mission, Vision, Values, and Standards of Behavior.
• Maintain compliance with departmental policies, regulatory requirements, and patient safety protocols.
• Contribute to a positive patient experience through outstanding customer service.
• Assist in creating a healthy, respectful, and collaborative work environment.

• High School Diploma or GED required.

• Previous Certified Nursing Assistant (CNA) experience preferred but not required.

• Current Certified Nursing Assistant (CNA) certification in the State of North Carolina required.
• Basic Life Support (BLS) certification from the American Heart Association required at the time of hire.
• Crisis Prevention Institute (CPI) certification required within one (1) year of hire.

• Knowledge of Certified Nursing Assistant scope of practice and patient care principles.
• Strong communication and interpersonal skills.
• Ability to communicate effectively with patients, families, physicians, and healthcare team members.
• Ability to remain calm and resolve conflict in high-pressure situations.
• Knowledge of the continuum of patient care and emergency department…