Inside Sales Support Representative

Founded in 2016, Chemspire Ingredients is a Top 100 Distributor of Food, Nutritional, Cosmetic and other Ingredients to Industry in the USA. We have exclusive distribution agreements with both domestic and international manufacturers for products that provide technological and marketing advantages to industry. Salary and incentive package will be commensurate with candidate experience.

This is a full-time, exempt hybrid role for an Inside Sales & Support Representative, located in Boonton, NJ. The Representative role supports our field sales team, focusing on the management, retention, and growth of existing house account base and lead generation. The Representative is responsible for entering contacts, samples, quotes and opportunities in the Dynamics CRM system. This role is a great opportunity for an enthusiastic growth-oriented candidate passionate about commodity and specialty chemical ingredients and the personal care, food, and industrial markets.

This position reports to the President. Chemspire offers medical, dental, and health insurance benefits as well as a competitive compensation package.

• Coordinate and lead monthly/quarterly business reviews on house accounts. Monitor sales performance. Contact customer service/client to identify shortfalls in sales and correct as necessary
• Proactive communication and support with assigned accounts to increase maintain/increase sales, drive email blasts
• Review customer purchasing histories to gain insight and opportunities for penetration and growth. Monitor Power BI based performance metrics and sales scorecards
• Utilize Dynamics CRM system to document, track and manage all account related activities including quotes, sample and notes/correspondence
• Perform lead follow up and verification (UL prospector)
• Work with customer service to maintain key procurement personnel.
• Align with sales team and management on initiatives to target and develop key house accounts (mailers, emails blasts, webinars)
• Manage 3rd party sample distribution company (CMC warehouse)

• BA/BS from accredited institution
• 2-5 years’ experience in sales, inside sales/support
• Ability to handle /maintain/retain large amounts of information on accounts
• Highly organized
• Experience in chemicals is a major plus
• Experience in Dynamics or related CRM systems (required)
• MUST be comfortable with connecting with customers and building relationships via phone, Teams meetings, and in person presentations.