Wireless Retail Sales Associate BOONTON | Wootton St Avg

Job Details

Location:

BOONTON | Wootton St [225E] - BOONTON, NJ 07005
Salary Range: $15.92 - $30.00 Hourly

• Learn and build proficiency in customer service while providing a best‑in‑class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up‑and‑coming Internet of Things (IOT) devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise.
• Approaching service and sales needs with patience, honesty, and empathy.

• Demonstrate how coverage stacks up in customers’ neighborhoods, providing them with a lightning‑fast LTE network.
• Explain how plans and services let customers live unlimited, feel the love, stay connected and go further.
• Show how we are redefining wireless, down to device and account inspection, review and troubleshooting.

• Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Build relationships with and partner with employees across channels, including business and customer service to collectively own the customer experience and resolve issues.
• Identify and handoff small business leads.
• Develop strong peer relationships and be accountable for the company’s success.
• Be willing to have a good time while providing first‑class customer experience.

• A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• At least 6 months of customer service and/or sales experience, retail environment preferred.
• High school degree or GED.
• Ability to stand for long periods, lift up to 25 lbs, reliable transportation.
• Full‑time (40 hours) or part‑time (20+ hours) availability.

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• A culture of care & excellence.
• Discounted T‑Mobile Wireless Plan.
• Health benefits for full‑time employees.
• Monthly sales incentive programs, contests, rewards and more.

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.

YOU BE YOU!