Relationship Banker, Boonton, NJ

Overview Santander is a global leader in financial services that is evolving into a technology‑driven organization. This role offers professionals the chance to grow, learn, and make a real difference by helping customers with banking, lending, and investment products.

What You Make a Difference As a Relationship Banker you serve as a trusted advisor to customers, focusing on building strong, long‑lasting relationships by understanding their financial needs and goals. The role involves providing tailored solutions and exceptional customer service, proactively engaging with customers to identify opportunities for cross‑selling and resolving issues.

• Achieve or exceed sales targets by actively promoting and effectively cross‑selling banking products and services to existing and prospective customers.
• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
• Proactively prospect for new clients through networking, referrals, lead calling, portfolio management, and community engagement.
• Meet the financial needs of the customer, including transactional, servicing, and product requirements.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Foster customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers through digital platforms to enhance interactions and educate them on self‑service options.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Support nearby branch locations as needed based on business necessity.

• High school diploma or GED – Required
• Bachelor’s Degree in a related field or equivalent experience – Preferred

• 3+ years experience selling products and/or services in an incentive‑based environment – Required
• 12+ months experience in retail banking sales, financial services sales, or consultative relationship sales with proven success – Required
• 12+ months demonstrated Santander experience related to the essential functions of the Relationship Banker role – Required
• 12+ months customer service experience within a high‑volume, fast‑paced environment – Required
• Established relationship‑building skills focused on customer experience and loyalty
• Excellent customer service skills and a passion for helping others
• Proven track record in sales and cross‑selling products and services
• Ability to work collaboratively in a team‑oriented environment
• Excellent communication, consultative and influence skills both verbal and written
• Ability to display a credible, trustworthy, and professional image at all times
• Proficient in using digital tools and technology to enhance customer engagement
• Ability to follow directions, policies, and procedures
• Ability to identify and elevate risks to appropriate channels
• Ability to work in a fast‑paced environment and manage multiple priorities
• Computer proficiency and basic math skills
• Must be able to work branch hours, which can include weekends and evenings

• Established work history or equivalent demonstrated through experience, military service, or education
• Preferred experience in Microsoft Office products
• Spanish language proficiency – Preferred

No certifications are required for this position.

Applicants must be legally authorized to work in the United States on a full‑time basis without requiring employer sponsorship to commence employment.

Base pay range: $38,250.00 – $61,000.00 per year. Compensation may vary based on skills, experience, and location.

Santander offers a fair and competitive rewards package that reflects the impact you create. Benefits are designed to support you, your family, and your well‑being now and into the future.

We embrace a strong risk culture and expect all professionals at all levels to take a proactive and responsible approach…