Telecommunicator Job Borger area,Texas USA,Customer Service/HelpDesk

Overview

The Public Safety Telecommunicator I is an integral part of the City of Borger's emergency services team, responsible for receiving and processing emergency calls and dispatching appropriate resources to incidents. This entry-level position involves working in a fast-paced, high-stress environment to ensure the safety and well-being of the community. The Public Safety Telecommunicator I plays a vital role in upholding the city's core values of Boomtown PRIDE:
Professional, Responsive, Innovative, Diverse, and Empowered.

Responsibilities

Emergency Call-Taking: Answer emergency calls from the public, gathering essential information, and accurately assessing the nature and severity of each situation.

Dispatching: Dispatch appropriate emergency services (police, fire, medical) to incidents based on established protocols and procedures, providing critical information to responders in the field.

Radio Communication: Monitor radio communications between field units and dispatch, relaying messages and updates as needed and maintaining clear and concise communication channels.

Data Entry and Recordkeeping: Enter call information into computer-aided dispatch (CAD) systems accurately, ensuring completeness and timeliness of records.

Resource Coordination: Coordinate with other dispatchers, agencies, and departments to ensure efficient allocation of resources and appropriate response to emergencies.

Customer Service: Provide assistance and support to callers in distress, offering reassurance, instructions, and guidance until help arrives.

Adherence to Protocols: Follow established protocols, procedures, and guidelines for emergency call-taking and dispatching, including those related to confidentiality and information security.

Continuous Training: Participate in ongoing training and professional development activities to maintain and enhance skills in emergency communications and procedures.

Shift Work: Work rotating shifts, including nights, weekends, and holidays, to ensure 24/7 coverage of the dispatch center.

Qualifications

High school diploma or equivalent required; additional education or training in emergency communications, criminal justice, or related field preferred.
Previous experience in customer service, call center, or dispatching role desirable.
Strong communication skills, both verbal and written, with the ability to communicate effectively under pressure.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in basic computer applications and data entry.
Ability to remain calm and composed during high-stress situations.
Willingness to work irregular hours, including nights, weekends, and holidays.

Core Values

Professional: Maintains composure, professionalism, and confidentiality in all interactions, upholding the integrity of the dispatch center.
Responsive: Demonstrates agility and efficiency in responding to emergency calls, ensuring prompt and accurate dispatch of resources.
Innovative: Seeks opportunities to improve processes and procedures, contributing ideas for enhancing the effectiveness and efficiency of the dispatch center.
Diverse: Values and respects diversity in all its forms, treating all callers and colleagues with dignity, respect, and empathy.
Empowered: Takes initiative and ownership of tasks, demonstrating accountability and a willingness to learn and grow in the role.

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