Field Technician

Job Overview

If you have never thought about a career as a Field Technician, it’s time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities, Cable One is your next and final stop. This role offers an extensive training program with both one‑on‑one and group training classes. You will have access to mentors from across the company to ensure you are set up for success.

• Connect customers by installing customer service drops or outlets in both residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment through the output of the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on their new or existing equipment.
• Take on additional duties as needed to drive our purpose, fulfill brand principles, and abide by organizational values.

• Good driving record and a valid driver’s license in the state you are applying.
• Flexibility to work overtime and on‑call as needed.
• Strong problem‑solving skills, ability to listen to customers and present solutions positively.
• Capability to work in small and confined areas; lift up to 80 lbs.; work on a ladder; work in all weather conditions.
• Demonstrated at least 3 months of customer‑service or related experience and/or training (or equivalent education and experience).
• High school diploma or GED.
• Regular and predictable attendance is required.

• Committed – values each customer while working hard to support our communities.
• Helpful – delivers support in ways most useful to customers and addresses their needs with expertise, respect, and empathy.
• Proactive – understands customers’ needs and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal – knows customers well and tailors communications and interactions to address their needs and expectations.

• Medical, dental, and vision plans – start the first day of employment.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, personal/sick days).
• 401(k) with 100% company match (up to 5% of eligible compensation).
• Legal plan with identity theft protection.
• Base salary plus bonus up to $19 per hour (based on national average).
• Relocation assistance (for the right candidate).

• Tuition reimbursement (up to $5,250 in the first year).
• Free cable and internet services for associates who live in a serviceable area.
• Annual community support to various organizations across the U.S.
• Associate recognition and awards programs.
• Advancement opportunities.
• Collaborative work environment.

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensuring our continued success. We believe our unique talents, backgrounds, and perspectives, when combined, truly make us an unstoppable force.

Job offers are contingent upon background checks, drug screening, and reference checks. Individuals hired into DOT regulated positions must meet and maintain DOT program requirements, including road tests, safety reviews, drug testing, DOT physicals, and past employer safety performance history.

Sparklight, a Cable One brand, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability.