Full-Time Customer Support Professional - El Paso - (M - F, No Weekends) $17.75​/hr

Full-Time Customer Support Professional

Location:

USA LA Bossier City Full Part/Time:
Full time Job Req: RQ222894 Type of

Requisition :
Pipeline Clearance Level Must Currently Possess:
None Clearance Level Must Be Able to Obtain:
None Public Trust/Other

Required:

Other Job Family: SCA

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Full-Time Customer Support Professional joining our rapidly growing team of contact center professionals in El Paso, TX. At GDIT, people are our differentiator. As a FULL-TIME CUSTOMER SUPPORT PROFESSIONAL, you will be trusted to utilize your root cause analysis and problem solving skills to manage inbound calls, online chats, and messages in our state-of-the-art contact center.

In this role, a typical day will include:
Answering incoming phone calls, chats, and messages on behalf of client; providing accurate and appropriate information to callers Assisting customers by researching issues, exploring answers, and providing information and alternative solutions Identify, diagnose, and resolve customer issues, escalating complex issues as necessary Simultaneously managing multiple inquiries via chat as needed Placing outbound customer service or customer satisfaction calls, as required by client Completing call guides;

gathering and verifying required information Adhering to established customer service and documentation standards within required time frames

Required Qualifications:

High school diploma or G.E.D. Zero or more years of customer service or other telephone experience Ability to simultaneously oversee multiple customer inquiries and manage competing priorities in a fast-paced contact center environment Louisiana resident living within a reasonable driving distance (approx. 60 mile radius) of our Bossier City facility Ability and willingness to work and train onsite as required Ability and willingness to work any full-time shift during our hours of operation (M-F, 7 am - 8 pm CST) Access to high speed wired internet connection Access to a quiet work environment free from distractions Ability to pass a criminal background check, drug screening, and credit check US Citizenship

Preferred Qualifications:

One or more years of contact center experience highly preferred Demonstrated experience adhering to contact center scheduling

What GDIT Can Offer You:
Competitive pay plus benefits M-F work schedules, no weekends, no late nights An opportunity to support a mission that keeps our nation safe and secure

Please Note:

Initial classroom and on-the-job training will be provided ONSITE. After training, employees will continue to work onsite and may be given the opportunity to work remotely in the future.