Systems Technician II (NOC)

We are GDIT -- the people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT's Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter.

As a NOC Operator
, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role in the following:

• Help/Support leadership with managing, recording MIM bridges
• Performs initial investigation and triage of potential incidents to determine relevancy and urgency
• Monitoring of end points on multiple monitoring tools
• Creates new incidents for alerts

• Escalation – Working w/Bridge Lead to ensure all needed resources are available on the bridge using a variety of tools. i.e., paging, instant messaging, etc.
• Notification – Create and document triage information from outages within the Major Incident Report (MIR) and send to appropriate distribution lists (DL)

• Align the Shift Turnover – Control Log report with the current Change Advisory Board (CAB) report
• Ensure that Change Requests (CR) in the Turnover Report are listed in their proper programs and status
• Support Incident ticket follow-up or assigning as needed
• Create and assign Problem (RCA) tickets as needed
• Assumes other CC-NOC roles assigned to include covering any potential service gaps to ensure business continuity
• Meets or exceeds all performance metrics as assigned
• Works well with co-workers using effective communication and empathy
• Additional duties as assigned

• Education: High School Diploma or equivalent
• Experience: 1+ years of related IT/Help Desk experience
• Demonstrated customer service skills, communications skills, reading comprehension, interpersonal skills, and the ability to interface with all levels of employees
• Demonstrated abilities in decision making, troubleshooting problems, critical thinking, and meeting timelines
• Demonstrated proficiency with MS Office Business products (Excel, Outlook, PowerPoint, SharePoint, Word)
• Prior experience with supporting -or- the ability to learn how to support an enterprise operations center (or NOC) through monitoring, managing systems and networks using advanced technologies, and ITSM tools
• Prior experience using
  -or- the ability to learn how to use an ITSM ticketing tool such as Service Now, Remedy, HP Service Manager, et al.
• Security Clearance Level: Must be able to obtain and maintain security clearances up to Secret level per customer requirements
• US Citizenship Required

100% on-site at GDIT's Integrated Technology Center in Bossier City, LA. Applicants must be Louisiana Residents residing within approximately 60 miles or less of Bossier City, LA and must be prepared to work any shift during the NOC's 24/7 hours of operation.

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.