E-Commerce Manager

Job Details

• Job Location:
  
  E-Commerce - Bossier City, LA 71111
• Position Type:
  Full Time
• Salary Range: $43,888.00 - $43,888.00 Salary/year
• Travel Percentage:
  Up to 25%
• Job Category:
  Retail

The E-Commerce Manager leads the day-to-day operation and performance of Goodwill NLA’s e-commerce department, maximizing the value of donated goods through effective people leadership, merchandise flow, online sales, and customer service. The position is accountable for revenue, productivity, expenses, inventory control, and overall operational results.

The E-Commerce Manager develops employees, maintains effective workflows and systems, uses performance information to identify opportunities and solve problems, and works closely with retail locations to improve the identification and flow of merchandise appropriate for e-commerce. The position continuously improves the operation while balancing financial performance, quality, customer experience, employee development, and responsible stewardship of donated goods.

This role supports Goodwill NLA’s mission of Improving People’s Lives Through the Power of Work by maximizing the value of donated goods to generate revenue that supports workforce programs and community services.

DGR Regional Manager (or designee)

• Accountable for e-commerce revenue, expenses, productivity, and overall operational performance.
• Monitors key performance measures, including revenue, average sale price, sell-through rate, listing productivity, and expense-to-revenue ratio.
• Uses performance information to identify trends, problems, and opportunities and adjusts operations accordingly.
• Manages department performance within established budget expectations and identifies opportunities to increase revenue, productivity, and value recovery.

• Manages the flow of merchandise from intake and evaluation through listing, sale, shipping, or other disposition.
• Establishes and maintains efficient, consistent processes for researching, photographing, listing, storing, selling, and shipping merchandise.
• Ensures inventory is organized, controlled, accurately tracked, and moved through the operation in a timely manner.
• Identifies workflow problems and implements practical process improvements.
• Evaluates and uses available technology, systems, and platform tools to improve efficiency, accuracy, customer experience, and results.

• Hires, trains, coaches, develops, and evaluates assigned employees.
• Establishes clear expectations for productivity, quality, customer service, safety, and workplace conduct.
• Monitors individual and team performance and provides timely feedback, coaching, recognition, and corrective action as appropriate.
• Organizes and assigns work based on operational priorities, staffing, merchandise flow, and department needs.
• Develops employee knowledge and skills and cross-trains employees to support operational flexibility.
• Builds a culture of ownership, accountability, teamwork, and continuous improvement.
• Exercises appropriate independent judgment in day-to-day operational, staffing, customer, and performance decisions.

• Builds effective partnerships with retail store leadership and employees to improve the identification, preparation, and flow of merchandise appropriate for e-commerce.
• Provides training, guidance, and feedback to store teams regarding item selection, quality, acceptance, and value.
• Travels to retail locations as needed to support training, evaluate merchandise flow, address barriers, and strengthen coordination between stores and e-commerce.

• Ensures listings, photographs, descriptions, and other product…