Surveillance Operator; Horseshoe Bossier

Job Description:

The Surveillance Operator protects assets and maintains the integrity of the company using CCTV (Closed Circuit Television) and floor observations. Provides a safe environment for our employees and guests.

Note:

Interested applicants cannot have any relatives working in any cash handling, casino, or guest‑related position at Horseshoe Bossier City.

• Operates all surveillance equipment, including, but not limited to, monitors, switchers, computers, controllers, and cameras.
• Provides CCTV and personal observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures, and internal controls.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Writes reports daily regarding observations.

• Must possess excellent customer service, communication, organizational, and writing skills with a focus on proper grammar (i.e. sentence structure, spelling, punctuation).
• Previous surveillance experience preferred.
• Must be able to obtain Non‑Key LA Gaming license.
• A thorough working knowledge of all casino games is preferred with an emphasis on payoffs, odds, procedures, and game protection.
• A working knowledge of Gaming Control Board Regulations is preferred.
• Must be able to work any day of the week and any shift.
• Must have basic computer operational skills.
• Must be able to get along with co‑workers and work as a team.

• Must be able to sit or stand for long hours observing numerous CCTV screens.
• Must be able to respond calmly in crisis and stressful situations.
• Must be able to see and remember the specific details of incidents and persons.
• Must be able to lift up to 50 pounds.
• Must be able to operate the following equipment: monitors, switches, computers, controllers, and cameras.
• Must be able to give court testimony when necessary and write detailed reports.
• Must present a well‑groomed appearance.
• Must be able to work and maneuver in close quarters.
• Must be able to work overtime or change shifts on short notice.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
• Must be able to work in a low light environment.
• Must be able to clearly write reports and do math calculations, both with minimal errors.