Senior Account Representative

Position Overview

The Student Accounts team is seeking a precise, detail-oriented, and autonomous Senior Account Representative. This role is responsible for the proper disposition, posting, and reconciliation of daily cash receipts for student tuition, residence hall fees, and auxiliary balances. You will ensure all incoming payments are processed efficiently, deposited promptly, and that weekly and ad-hoc student refunds are managed with rigorous analytical accuracy.

At Berklee, your work directly supports the next generation of creative leaders.

• Payment Processing & Reconciliations
  • Cash Management:
    Post mailed student payments, deposit checks, money orders, and manage credit card chargebacks or returned payments.
  • Accounts Receivable Coordination:
    Coordinate physical check deliveries covering customer accounts, departmental billings, donations, and auxiliary income.
  • Systems Integration:
    Execute daily data imports from third‑party payment gateways (ACI, Nelnet/Tuition Management, Flywire) into core institutional systems (Colleague, Power Campus, Workday).
  • Refund & Caseload Management:
    Review, prepare, and process undergraduate and graduate student refunds, including tuition adjustments, application fees, enrollment deposits, and federal TitleIV disbursements.
  • Data Stewardship:
    Manage complex financial workflows – refund holds, leave‑on‑account designations, check void/reissue processes – and maintain daily documentation and payment history.
  • Cross‑Campus Liaison:
    Review and process corporate vendor invoices, manage an active Salesforce caseload, and provide payment support for Berklee Online, Berklee NYC, and Berklee on the Road.

• Minimum of 3 years of progressive experience in a university student accounts office, higher‑education financial services, or a related accounting framework. Prior college administration experience is highly preferred.
• Bachelor’s degree (or equivalent combination of education and experience).
• Direct exposure to higher‑education ERP systems (Workday, Colleague, Power Campus, Banner) with experience interpreting computer output; knowledge of Workday Student Accounts is a major plus.
• Strong foundational accounting knowledge and experience interpreting financial entries, managing cash procedures, and understanding banking protocols, including credit advice, wire transfers, and foreign exchange.
• Exceptional attention to detail, strong problem‑solving skills, and the capacity to work accurately with minimal supervision.
• Strong interpersonal communication skills to guide students and parents through financial timelines with professional empathy under pressure.

$49,000 to $66,000, depending on experience and education.

Outstanding health and dental packages, an institutional 403(b) retirement match, generous PTO, tuition assistance, and a paid winter break.

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure persons with disabilities receive reasonable accommodations.

Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.