Accounts Receivable Coordinator

We strive to promote goodwill throughout the Greater Boston area. Through company-wide volunteering and fundraising initiatives, we are able to give back to the community that has helped us grow throughout the years.

We have always prided ourselves on providing a safe and inclusive work environment for everyone, and we actively hire people from all walks of life.

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The Accounts Receivable Coordinator is responsible for managing the full accounts receivable process for Cityscapes, ensuring timely billing, accurate payment processing, and proactive collection of outstanding customer balances. This role plays a vital part in maintaining healthy cash flow by building positive client relationships, resolving billing discrepancies, and ensuring customer accounts remain current.

Working closely with the Finance, Sales, and Operations teams, the Accounts Receivable Coordinator serves as the primary point of contact for customer payment inquiries while maintaining accurate financial records within Net Suite and supporting the overall financial health of the organization.

• Manage the full accounts receivable lifecycle from invoice issuance through payment collection.
• Monitor customer aging reports and proactively follow up on outstanding invoices through phone and email.
• Maintain positive, professional relationships with clients while effectively managing past-due accounts.
• Research and resolve payment discrepancies, short payments, billing disputes, and unapplied payments.
• Maintain detailed collection notes and accurate customer account records within Net Suite.
• Recommend accounts requiring escalation or additional collection efforts when appropriate.

• Process and apply incoming customer payments, including checks, ACH, wire transfers, and credit card transactions.
• Record and apply customer payments accurately within Net Suite.
• Prepare and record daily bank deposits.
• Process recurring credit card payments and maintain customer payment authorizations.
• Reconcile unapplied cash and resolve payment allocation discrepancies.

• Assist with the timely distribution of customer invoices.
• Submit invoices through customer billing portals and monitor invoice status.
• Respond promptly to customer inquiries regarding invoices, payment history, account balances, and billing questions.
• Partner with Sales, Operations, and Account Managers to resolve billing issues and facilitate timely payment of outstanding invoices.
• Maintain organized electronic and physical accounts receivable records.
• Prepare weekly and monthly accounts receivable aging reports.
• Maintain organized customer files and documentation, ensuring records are accurate, complete, and readily accessible in both digital and physical formats, as appropriate.
• Monitor collection trends and communicate high-risk or delinquent accounts to Finance leadership.
• Perform month-end accounts receivable reconciliations and ensure customer accounts are accurately maintained within Net Suite.
• Support audit requests and financial reporting by providing accurate documentation.
• Identify opportunities to improve accounts receivable processes, efficiencies, and internal controls.

• Associate's degree in Accounting, Finance, Business Administration, or a related field, or equivalent work experience.
• Two (2) or more years of accounts receivable, collections, or accounting experience.
• Experience using ERP or accounting software required;
  Net Suite experience strongly preferred.
• Proficiency in Microsoft Office Suite, including strong…