Collections Specialist

King & Bishop is partnering with a respected litigation law firm to identify a Collections Specialist to join their growing team. This is an excellent opportunity for an organized, detail-oriented professional who enjoys working collaboratively with attorneys, clients, and internal teams to manage accounts receivable, collections, and payment processes.

Following an introductory onboarding period, this position offers a hybrid work schedule along with a competitive benefits package.

As the Collections Specialist, you'll play a key role in ensuring timely payment collection and accurate account management.

Responsibilities include:

• Review daily cash receipts and ensure payments are accurately applied to client accounts.
• Investigate and resolve missing payments, write-offs, and payment discrepancies.
• Follow up on outstanding invoices with clients, insurance adjusters, claim representatives, and other stakeholders by phone and email.
• Coordinate with attorneys regarding appeals, invoice adjustments, deductions, and billing corrections.
• Prepare and submit appeal requests while tracking progress through resolution.
• Maintain accurate records within ARCS and monitor flagged accounts requiring follow-up.
• Prepare reports related to collections activity, payment status, and outstanding balances.
• Respond promptly to payment inquiries from internal teams and external clients.
• Develop and update internal procedures to improve collections processes and ensure compliance with established deadlines.
• Deliver exceptional customer service while building strong working relationships across the organization.

We're looking for someone who brings:

• 2+ years of collections, accounts receivable, billing, or finance experience.
• Legal, professional services, or insurance industry experience is preferred.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple deadlines in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Proficiency with Microsoft Outlook and Word.
• Experience using ARCS or similar accounts receivable software is a plus.
• A customer-focused approach with the ability to work collaboratively across departments.