Student Account Specialist

Job Title

Student Account Specialist

$65,000 – $80,000 per year, commensurate with experience and education. Full‑time, benefited, exempt APA position.

37.5 hours per week, with flexibility to work evenings and weekends as needed.

The Student Account Specialist is a key member of the Business Office/Student Accounts Department, reporting to the Bursar within the Administration & Finance Division.

As the primary point of contact for all student financial accounts, the Specialist is responsible for accurate billing and collection of tuition, residence charges, and related fees across Undergraduate, Graduate, and Continuing Education programs.

• Operational Management of student accounts, including billing, refunding, posting payments, verifying deposits, and generating cash balance reports.
• Oversight of Title IV and other financial aid postings, ensuring compliance with state/federal regulations and Mass Art policies.
• Management of payment batch processing, including adjustments, waivers, and exemptions, and coordination with accounting for resolution of batch issues.
• Administration of the credit card payment system: scheduling use, training users, reconciling payments, and ensuring proper routing with the Bursar.
• Weekly and monthly reconciliation of ledger and sub‑ledger for financial aid, cash receipts, and student account invoicing, with reporting to senior staff.
• Assist in hiring, training, and supervising student workers.
• Triage and resolve student and family inquiries, referring to departments such as Financial Aid, Registrar, and Residence Life as appropriate.
• Support development and implementation of policies, programs, and interdepartmental initiatives.
• Participate in semester billing setup, including rate table creation, tuition posting in Colleague, and student bill issuance.
• Represent the office on college‑wide committees and Governance Committee projects as required.
• Maintain confidentiality and exercise independent judgment in conflict‑resolution scenarios involving students.

• Finance:
  Proficient in accounting concepts, accounts receivable processes, credit and collection principles, and federal/state financial aid policies.
• Higher Education Systems:
  Strong understanding of higher‑education student account operations and experience with the Colleague ERP (Ellucian).
• Technical:
  Advanced Microsoft Word and Excel skills; analytical, organizational, and quantitative abilities.
• Interpersonal:
  Superior customer service, problem‑solving, negotiation, written and oral communication, and proficiency in presenting to diverse audiences.
• Confidentiality:
  Demonstrated ability to safeguard sensitive information.

• Bachelor’s degree.
• Minimum two years of experience in a student accounts environment.
• At least one year of experience with database computer systems.

• Comprehensive benefits package (not applicable to contractors or student positions).

• Mass Art does not support employment‑based visa sponsorship or non‑student exchange visitor sponsorship.
• Mass Art is not an E‑Verify institution.

Mass Art provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy, or a pregnancy‑related condition, or membership in any other legally protected class. Mass Art complies with all applicable federal, state, and local nondiscrimination laws.

To be considered, applicants must submit a cover letter and resume, and provide proof of identity and U.S. employment eligibility within three days of hire. All required onboarding documentation must be completed before authorization to work is granted.

If you have Diversity, affirmative action, or equal employment opportunity questions or need a reasonable accommodation, please contact the Diversity Officer / ADA Coordinator:
Kathryn Oram, 617‑879‑7917.