AR Wholesale​/Restaurant Collections Specialist - Boston, MA

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Full Time Clerical Boston, MA, US

2 days ago Requisition

Salary Range: $30.00 To $35.00 Annually

Summary of Position:

The Accounts Receivable Collections Specialist Boston is responsible forem ... your...

Responsibilities:

• Conduct high-volume outbound collection calls and negotiate payment resolutions with wholesale and restaurant customers.
• Build and maintain professional relationships with wholesale customers and restaurant accounts.
• Investigate and resolve payment disputes, deduction issues and account discrepancies.
• Monitor customer payment trends and identify potential collection risks.
• Ensure accurate documentation of customer communications, payment commitments and collection activities within the ERP system.
• Work with the Sales Department to ensure AR activities are compliant with established protocol.
• Provide reporting to the Collections Supervisor.
• Assist with year-end audits.
• Other duties as assigned by the Collections Supervisor.
• Experience
  - At least five years of relevant Accounts Receivable, Collections, Credit or related accounting experience. Experience managing B2B Distribution accounts and large retail chain customers strongly preferred.
• Negotiation Skills
  - Demonstrated success negotiating payment arrangements and resolving collection issues through direct customer phone contact.
• Communication
  - Strong verbal and written communication skills with the ability to confidently interact with customers at various organizational levels.
• Attention to Detail
  - Exceptional attention to detail and accuracy when reviewing account activity, payment applications, deductions, disputes and customer communications.
• Work ethic
  - Strong sense of urgency and ability to manage multiple priorities while meeting critical deadlines.
• Technical:
  Excellent working knowledge of Microsoft Office products required, especially Excel, Word, and Outlook. Experience with Microsoft Dynamics Business Central preferred.
• Teamwork:
  Strong interpersonal skills and ability to collaborate effectively with Collections, Sales, Customer Service and Accounting teams.
• A combination of the above will also be considered

Fortune Fish & Gourmet is an equal opportunity employer.