Front Desk Associate

Overview

Hours
:
Monday - Friday from 8:30 AM - 2:00 PM

Type of employment
:
Non-Exempt, Part-Time (25 hours / week)

Location
: TPZ’s Innovation Center at 31 Heath Street, Boston 02130

Join our dynamic team as a Front Desk Associate, where you ll play an essential role in maintaining our welcoming environment for students, staff members, and guests. This part-time position offers the opportunity to provide valuable support during scheduled staff activities, ensuring seamless front desk operations when our regular team members are engaged in all-staff meetings, off-site events, and overnight retreats.

As an integral member of our Operations Team, you ll help us maintain customer service while gaining exposure to a professional office environment.

• Serve as the first point of contact for students, staff, and visitors, maintaining a welcoming and professional atmosphere while managing incoming calls, greeting guests, and directing them to appropriate staff members or meeting locations.
• Coordinate visitor access by following established security protocols and ensuring all guests follow check-in procedures.
• Handle incoming communications professionally, including answering and routing phone calls, taking messages, and responding to general email inquiries according to organizational protocols.
• Support basic administrative tasks as needed, such as accepting deliveries, organizing incoming mail, and maintaining the reception area s professional appearance.

• Previous reception, front desk, or customer service experience with demonstrated ability to operate in fast-paced environments is required
• Ability to communicate effectively with students, staff, community members and business executives
• Strong organizational abilities with excellent attention to detail and the capacity to handle multiple tasks simultaneously
• Flexibility to work on short notice and adapt to changing schedules based on staff coverage needs
• Proficiency with standard office technology, including multi-line phone systems, Google Office Suite, and basic office equipment
• Strong verbal communication skills, and demonstrated ability to operate in fast-paced environments
• Passion for youth development and education, and belief in the power of young people to pursue and achieve their highest aspirations
• Experience with an entrepreneurial venture or start-up strongly preferred
• Alignment with our mission and demonstrated commitment to core competencies (Leadership, Creativity & Innovation, Collaboration, Communication, Problem Solving, Continuous Learning)
• A commitment to Diversity, Equity, and Inclusion in all activities

The Possible Zone delivers on the promise of education and opportunity, defying persistent systemic barriers by bringing dynamic learning experiences directly into communities to help level the playing field.

Our approach is innovative yet straightforward. In partnership with committed educational, industry, and community leaders, we deliver personalized, competency-based programming beyond traditional classroom walls. This experiential programming is challenging, impactful, and relevant to high school students, to industry, and to the region s economy.

Our students grow and thrive, building in-demand durable skills and networks as they explore avenues to enduring careers. These young people re-envision their futures. They carve pathways as lifelong learners who will not only achieve economic mobility but will help contribute to the wellbeing of others in their communities.

This is the promise we aim to realize.

We believe every member of our team and student body deserves opportunities for growth, success and inclusion. We recognize that for many of our students, staff and communities, their life journeys run through oppressive structures and systems (e.g. classism, racism, sexism) — and that s what makes our organizational culture and work so necessary and important. We believe that diversity in perspective, backgrounds, ethnicities and lived experience is a strength, and from that strength, we can accomplish great things with the students we serve.

Together as students, staff, organizations, communities, volunteers, and partners, we are intentional about creating safe spaces where all members can speak authentically and be themselves.

We are committed to Diversity, Inclusion, and Equity. As members of The Possible Zone community, our progression along this ongoing journey raises thoughtful questions, reveals biases, and opens conversations. We celebrate one another and are unified in our commitment to young people, excellence, and innovation. This work is our shared responsibility and our opportunity to welcome all members who share in our mission and strive to provide pathways that further prepare students in achieving their desired success.