Business Management Specialist - ARP

Overview

An Official website of the Commonwealth of Massachusetts

Job Description - Business Management Specialist - ARP (260000IB)

Position Summary Incumbents of positions in this series oversee general business activities; review requisitions, purchase requests, payrolls, contracts, etc.; review proposals for agency programs and projects; monitor agency expenditures; review and analyze financial reports and other documents; review and analyze data concerning fiscal control methods and fiscal data collections systems; provide technical assistance to agency staff, contractors and others; confer with agency staff;

and perform related work.

The basic purpose of this work is to oversee and monitor the general business/fiscal activities of an assigned state agency or institution.

This position supports the Accident Recovery Program (ARP), a statewide program of MassDOT Highway Division responsible for the repair or replacement of damaged highway appurtenances, the accurate insurance reimbursement to emergency repair contractors, and consistent statewide program execution.

• Program Coordination & Administrative Management:
  Supports the Manager in the administration of program activities in accordance with ARP SOPs, MassDOT policies, and MGL Chapter 6C, Section 38.
• Tracks ARP permits and verifies forms from issuance through work completion, ensuring required documentation is complete and properly routed.
• Assists with the preparation, review, and organization of ARP Forms (ARP-1 through ARP-6), identifying deficiencies and coordinating corrections with districts or contractors.
• Maintains organized electronic records and databases for all ARP-related correspondence and documentation.
• Assists the Manager with updating ARP forms, guidance documents, and internal procedures.
• Supports coordination of training for district staff and contractors related to ARP administrative processes and documentation requirements.
• Operational Support & District Coordination:
  Serves as a point of contact on routine ARP process questions and documentation requirements.
• Tracks ARP permits for emergency and non-emergency repairs and maintains current status logs.
• Observes information flow between districts, contractors, insurers, and the ARP Manager to support timely decision-making.
• Provides assistance to Districts in tracking non-emergency response activities, including contractor response times and submission of ARP documentation.
• Reviews consolidated ARP submission packages for completeness prior to managerial review.
• Tracks insurance commitments, reimbursements, and contractor payment milestones.
• Reviews documentation submitted in support of insurance reimbursement to ARP contractors for accuracy and completeness.
• Ensures required approvals, including Release and Authorization to Pay (ARP-5), are in place before contractor payments are processed.
• Monitors trends related to claim delays, insurer responsiveness, and documentation issues, and elevate concerns to Manager.
• Compliance Support and Coordination:
  Assists with compliance reviews by identifying documentation gaps and procedural inconsistencies.
• Tracks trends, identify recurring issues, and support program improvements.
• Supports the Manager and district staff in compiling records related to contractor performance issues, corrective actions, or enforcement actions.
• Reporting, Metrics & Recordkeeping:
  Tracks and maintains ARP performance metrics such as turnaround times, emergency response compliance, and insurance recovery rates.
• Prepares routine reports, summaries, and briefing materials.
• Ensures digital retention of all ARP completion packages.

• This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
• Current MassDOT employees should use their internal Mass Careers account to apply.
• All job applications must be submitted online through Mass Careers to be considered.
• Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
• Applicants must have at least (A) three years of full-time or equivalent part-time, professional experience in business administration or business management in a supervisory, administrative or managerial capacity, or (B) any equivalent combination of the required experience and the substitutions below.
• Substitutions
• I. A Bachelor s degree with a major in business administration or business management may be substituted for a maximum of two years of the required experience. *
• II. A Master’s degree or higher with a major in business management, finance or a related field may substituted for the required experience.*
• * Education toward such degree will be prorated on the basis of proportion of the requirement actually completed.

For questions regarding the job posting, please email the…