Evening USER Services Coordinator, Library Access Services

Overview

The Alumni Medical Library, located on the Boston University Medical Campus in Boston's South End, is recruiting a collaborative, customer-service oriented professional to serve as our Evening Services Coordinator. Reporting to the Assistant Director, this position leads a small team of student assistants in supporting evening and weekend shifts and the day-to-day activities of the department. In this key user services role, this position interacts and communicates positively and effectively with students, staff, faculty, co-workers, supervisor, and student assistants.

In addition to supervising student assistants, this position provides front-line information support to library users via the front desk, phone, email and ticketing system. This position engages in collection maintenance activities and manages print and electronic course reserves. The work schedule for this position is Monday - Thursday 12:30pm-9:00pm and Sunday 10am-6:00pm. The schedule shifts to Sunday to Monday 10am-6pm in June and July.

Location
:
Boston, MA, United States

Salary
:
Grade 46, $55,300.00 - $69,700.00; the salary of the finalist will be set based on multiple factors including departmental budgets, qualifications, and experience. The posted range is BU's good faith estimate of possible compensation at posting.

• Lead a small team of student assistants during evening and weekend shifts and support day-to-day department activities.
• Provide front-line information support to library users via the front desk, phone, email, and ticketing system.
• Engage in collection maintenance activities and manage print and electronic course reserves.
• Collaborate effectively with students, staff, faculty, coworkers, and supervisors.

• Bachelor’s Degree and two to three years of experience in library services, office support, or related field; or an equivalent combination of training and experience. Experience can be paid, volunteer, or internship.
• Some supervisory experience preferred but not required.
• Comfortable working in a collegial team and, after onboarding, independently with limited supervision.

Required Skills and Job Location information are included above. The organization is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or any other protected status. We are a VEVRAA Federal Contractor.