Claims Analyst

Overview

An Official website of the Commonwealth of Massachusetts

Job Description - Claims Analyst I (260000XU)

Job Description

Claims Analyst I - ( 260000XU )

Description

About the Office of the Massachusetts State Treasurer and Receiver General (Treasury)

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. We strive to provide economic opportunity, stability, and security for every Massachusetts resident. We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.

Purpose of the Job:
Process pending unclaimed property claims that are received by the Division.

Purpose of the Job: Process pending unclaimed property claims that are received by the Division.

Essential Functions and Responsibilities:

• Provide independent initial (Level I) approval for all valid claims in a timely fashion
• Research the status of pending claims and provide updated information to claimants
• Return claims to claimants that require additional information
• Follow established procedures for determining rightful owners of unclaimed property
• Send claim forms and other information to rightful owners or their legal representatives

Other Essential Functions and Responsibilities:

• Perform special projects as required
• Assist the customer service department during publication and during low staffing levels
• Interact with the public regarding claims via phone, e-mail, correspondence and in-person
• Assist in the answering of phone calls from the general public

Knowledge and

Skills:

• Minimum of six months of customer service experience

Supervisory Responsibilities:

• N/A

Education and Experience:

• N/A

Physical Requirements:

• Ability to lift up to 10 lbs
• Ability to sit for extended periods of time

All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3-8 weeks of employment.

The hybrid work environment will consist of a minimum of two (2) days in the office each week, with one of these days being either a Monday or a Friday. Hybrid work arrangement is based on business needs of the department. There will be an additional (1) day in the office per month for a mandatory in person department meeting.

An Equal Opportunity

Employer:

The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

Employment Eligibility Regarding Family Members:

Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee’s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee’s household.

• Primary Location
  :
  Administrative Services
• Agency
  :
  Office of State Treas & Rec Genrl
• Schedule
  :
  Full-time
• Shift
  :
  Day
• Job Posting
  :
  Feb 6, 2026, 4:42:48 PM
• Number of Openings
  : 1
• Salary
  : 57,693. Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator:
Swee Lin Wong -

Potentially Eligible for a Hybrid

Work Schedule:

Yes