Administrative Coordinator

Responsibilities

• Serve as the primary point of contact between MBTA and the DPU regarding scheduling OTIP observations.
• Receive communications from the DPU both daily and weekly to schedule OTIP observations throughout the transit rail system.
• Receive communications from and schedule FTA observations of OTIP surveys.
• Communicate requested observations with appropriate MBTA departments both internal and external to Safety.
• Maintain an electronic log of OTIP observations.
• Routinely coordinate communications between all parties involved in the OTIP observation process.
• Answer questions and attempt to trouble shoot any OTIP observation concerns identified.
• Escalate concerns related to OTIP observations from Safet.
• Prepare reports as requested related OTIP observations.
• Maintain all MBTA Safety Documentation files related to OTIP observations.
• Prepare reports related to DPU and FTA OTIP observations when requested.
• Represent MBTA Safety Documentation as assigned at meetings related to OTIP, DPU, and FTA observations.
• Attend Safety Documentation Department meetings.
• Handle other Safety Documentation administrative duties as assigned time permitting.

• Strong organizational and multitasking abilities
• Ability to communicate utilizing among other things cellular devices
• Proficient in Share Point, Microsoft Office, Excel, and Power Point
• Excellent communication and interpersonal skills
• Proficiency in office software and equipment
• Problem-solving and customer service experience
• Attention to detail, accuracy, and professionalism

• A bachelor's degree
• One to three years of administrative and/or customer service experience
• An associates degree or high school diploma or GED with equivalent experience may be substitute for a bachelor's degree
• Experience working with regulatory agencies is preferred but not required