Administrative Coordinator II - Neurosurgery Clinic - Boston

Administrative Coordinator II - Neurosurgery Clinic - Boston Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties; long‑term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice’s vision.

An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non‑clinical) operating in a “hands‑on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.

Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

This position provides administrative coordination, reporting, day‑to‑day support, and daily operational tasks to the assigned program. This role participates in assessing, planning, implementing and evaluating the health services provided. Where appropriate, new services, approaches or expanded programs will be presented for review. This position is responsible for effectively organizing, assembling and arranging resources to meet the short‑ and long‑term goals of the program and organization.

Serves as liaison and key point of contact to facilitate programmatic and operational communications internally and externally. This position works cooperatively within the department and other services to create a system of quality health care according to the policies, procedures, philosophy and objectives of the departments and hospital.

• Two (2) years of administrative experience.

• High school diploma or equivalent.
• Five (5) years of administrative experience in a healthcare setting.
• Bilingual.

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all‑inclusive list. Other duties and responsibilities may be assigned.

• Collaborates with leadership to continuously improve service outcomes that impact patient comfort by overseeing the development and follow‑through of improvement opportunities that are consistent with the hospital mission, vision and scope of service statement.
• Oversees day‑to‑day functions related to service area(s) including budget compliance/payroll, staffing, scheduling/core delivery, front desk operations, revenue capture, and prior authorization for patients as needed based on insurance coverage.
• Acts as the first level “go‑to” person for the clerical needs of the program including timesheets, office supply and check requests, managing mail and billing of contractees, developing, printing and dissemination of program fliers and family education packets, among other daily administrative tasks.
• Works with the clinical and administrative team in developing a comprehensive workflow process within the program. Reviews workflows from time to time and provides support and guidance to the team to improve efficiency as necessary.
• Coordinates staffing pattern of the program based on volume and needs, providing coverage and support as needed to ensure uninterrupted patient care and continued efficient workflows.
• Collects, analyzes and makes decisions based on data and evidence‑based statistics.
• Facilitates inter‑ and intra‑departmental and external communication and linkages including responding to and facilitating internal agency communications with community services, staff, other hospital departments, and/or off‑site programs. Disseminations…