Program Specialist II

Responsibilities

• Collaborate with the Manager to oversee a high-volume call center, register homecare workers for statewide classes, and ensure successful member enrollment in workshops and programs.
• Address member issues and complex case management situations by developing and presenting innovative solutions.
• Register and enroll students, and provide additional administrative support to the Fund and homecare students.
• Process applications, notifying students of their selection, collecting and tracking required documents, keeping a record of students’ progress, and providing member service for students in person, on the phone, or via email.
• Manage paperwork and communicate course outcomes to stakeholders in accordance with regulatory requirements.
• Assist with the recruitment, enrollment, and placement of students in all courses.
• Perform additional duties and projects as assigned by management.

• Bachelor's degree in Education, Training, or equivalent years of work experience required.
• Minimum three (3) years experience in a high-volume call center, customer service, enrollment, or case management role required.
• Strong problem‑solving skills and ability to manage complex member issues.
• Experience with student registration, enrollment, and administrative support.
• Excellent communication skills (phone, email, and in-person).
• Strong organizational skills with attention to detail and ability to manage multiple tasks.
• Ability to work collaboratively and adapt to changing priorities.