Patient Coordinator, GROUP Practice, School of Dental Medicine, Clinical Affairs

Job Description

PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs

Boston University Medical Campus – Clinical Services

Location: Boston, MA, United States

Salary Grade: $ per hour

Position Type: Full-Time/Regular

Job Summary: Reporting directly to the Clinic Practice Manager, the Patient Coordinator works as part of a team within the Group Practice Model to ensure excellent customer service for both patients and students. The coordinator strives to make each phase of patient treatment a positive experience, from the initial phone call through completion of dental care.

• Provide support to student providers by contacting patients and booking all appointments; assist students and patients with questions and concerns; esculate unresolved issues to Practice Manager or Practice Leader; answer calls, voicemails, and respond to emails.
• Run and maintain patient waitlist reports; review scheduling opportunities including emergencies and backfills; update appointment status (canceled/no-show); send follow-up letters per discontinuance protocols.
• Perform check‑in duties: update demographics and insurance, verify eligibility, consent, signed treatment plan; accept payment and provide receipt; notify provider of patient’s arrival.
• Perform check‑out duties: book follow‑up appointments; collect balances; process bills/invoices; provide appointment card; notify required payment; verify session close.
• Perform closing duties: ensure all charges processed; reconcile daily payment transactions (cash/check/credit); deliver collection bag to Office of Finance.
• Other duties and assignments in support of clinic operations and patient care services as needed.

• High School Diploma required;
  Associate’s degree preferred.
• 1‑3 years of customer service experience with heavy customer/patient interaction; prior experience in health‑care private practice, hospital, clinic, or dental practice preferred.
• Ability to be flexible and adapt to changes, including delays and unexpected events.

• Establish priorities, meet deadlines, and manage competing demands.
• Identify problems, critically analyze information, and present solutions timely.
• Maintain confidentiality; remain open to ideas and willing to try new approaches.
• Collaborate and work in team while also contributing independently.
• Excellent time‑management and organizational skills; accuracy; multitask under pressure.
• Strong interpersonal and communication skills; courteous, respectful, professional to patients, students, staff, and faculty.
• Comfortable working in a systems‑driven environment.
• Adapt to changes, manage competing demands, and handle frequent change or delays.
• Dependable, punctual, follows instructions, responds to direction, seeks feedback.

Equal Opportunity Statement: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

To Apply: Submit your application at the university career portal (link removed).