Office Support Specialist

Office Support Specialist I (250007TL) About the Organization

The Division of Standards (DOS), an Agency within the Office of Consumer Affairs and Business Regulation (OCA ), is responsible for enforcing the accuracy requirements and other standards relating to commercial weighing and measuring devices and their use in the sale of food, fuels and other products. It regulates the sale of gasoline and sets standards for lubricating oils and antifreeze, including the inspection of all fuel dispensing equipment.

It determines the standards for accuracy of clinical glass thermometers, tests and approves coin operated devices, licenses auctioneers, promoters, transient vendors, peddlers, motor fuel and oil retailers and registers auto damage repair shops. The Division also enforces the item pricing law and the unit pricing regulations, issues waivers to retail food and grocery stores and enforces the scanner accuracy requirements in all retail stores.

The Division is also responsible for enforcing licensing requirements for over ten thousand licensees.

The Division of Standards is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Division of Standards values inclusiveness and diversity within their employee and management teams.

Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

The Division of Standards is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens.

The Office Support Specialist I assists in maintaining electronic and paper files and related records; receives and processes requests pertaining to the licenses & registrations issued by the Division; produces files & reports responsive to requests; maintains & tracks files on outstanding fines and other license activities; composes and/or prepares correspondence; answers telephone calls and voicemails, attends to walk‑in customers, and answers emails;

edits and maintains the Division website and performs related work as required.

• Assist the public and DOS staff in using the Division's website and licensing software.
• Receive and screen telephone calls, mail, and emails; answer and/or refer inquiries to appropriate parties for action.
• Compose and/or prepare correspondence and/or reports for the general public and local officials.
• File all office documents, record, assign, and track complaints from the public.
• Maintain DOS licensing records.
• Maintain accurate and up to date mailing lists of licensees and the certification of local weights & measures officials and other licensees.
• Respond to inquiries and complaints.
• Process complaints and maintain complaints database.
• Process license applications.
• Support management and other staff with projects as deemed necessary.
• Edit and maintain the DOS website.
• Maintain Standard Operating Procedures for DOS processes.

• Strong organizational skills.
• Excellent communication and customer service skills.
• Ability to multi‑task.
• Strong clerical abilities.
• Strong computer skills, including experience with Microsoft Office Suite products.
• Ability to complete tasks, efficiently and effectively, in a busy office environment.
• Ability to assist customers of diverse backgrounds.
• Ability to follow guidelines and procedures.
• Knowledge of Microsoft Office Suite and software programs necessary to support the Division. li>
• Ability to become well versed with DOS electronic databases and licensing software and guide others in using DOS licensing and other software and hardware.
• Ability to work independently and in teams.
• Great organizational skills.
• Strong interpersonal skills and an ability to collaborate with staff at all levels.