Business Operations Associate

Description

Join a mission-driven team supporting and empowering future college graduates!

At Steppingstone, our mission is to prepare students from under-resourced communities to access, navigate, and graduate from college.

• Through the Scholars Program in Boston, we provide academic, social-emotional, and college readiness programming from as early as fifth grade and continuing through college graduation.
• Through the National Partnership for Educational Access (NPEA), we connect the people, practices, and innovations essential for eliminating barriers to college and career success.

The Business Operations Associate role is a strong fit for a detail-oriented, service-minded professional who thrives in dynamic environments and takes pride in keeping an organization running smoothly behind the scenes. In this role, you will independently drive day-to-day operations across frontline support, office management, internal communications, IT coordination, and finance-related processes—ensuring staff have the tools, information, and environment they need to do their best work.

The ideal candidate is highly organized, proactive, and collaborative, with strong customer-facing skills and a commitment to supporting the team in service of Steppingstone’s mission.

Start Date:
Immediate

Salary: $60,000

Below are the core responsibilities of the Business Operations Associate s list is not meant to be exhaustive; the Business Operations Associate may perform other duties as assigned or required.

• Serve as the initial point of contact for callers and visitors (including Scholars, families, donors, vendors, & others), addressing inquiries and providing assistance as needed; provides effective customer service to callers, visitors, and staff;
• Serves as a source of general knowledge regarding Steppingstone events, meetings, program calendar, policies, etc.;
• Maintains an accurate log of visitor information.

• Oversee daily office operations, including supply inventory, equipment maintenance, and facility management;
• Implement and maintain office policies and procedures to enhance efficiency and ensure compliance with local health, safety and building codes;
• Ensure all office equipment is functioning properly (e.g., printers, copy machines, conference room equipment) by performing proactive, regular audits; act as main contact for both staff and vendors for all office equipment; coordinate regular maintenance and repairs of equipment; this includes but is not limited to: copiers, postage machine, and drinking water;
• Manage inventory of office supplies;
  Monitor and order office supplies while managing cost;
• Create and execute a system for receiving mail/package/deliveries and routing it to the intended recipient;
• Act as liaison with building management and serve as the main contact for building and facility-related issues, coordinating maintenance and repairs as needed;
• Ensure office space is sanitary and safe for all staff and visitors; serve as the main contact for janitorial service providers; participate in regular sanitizing of frequently used office common areas;
• Support the implementation of new technology and tools to enhance office efficiency;
• Maintain accurate records of space usage, maintenance requests, and repairs;
• Foster a positive work environment through office aesthetics and amenities;
• Gather feedback from employees regarding office space and work conditions;
• Implement initiatives or improvements to the space that enhance employee morale and engagement;
• Implement and maintain office policies and procedures to enhance efficiency and ensure compliance with local health, safety and building codes.

• Draft, compile, and send various components of the communication strategy as needed; this includes staff communication related to office-wide procedures and events;
• Ensure all staff calendars, including holidays and kitchen duties, are kept up to date and are effectively communicated with staff;
• Foster an environment where employees know what information is available to them, understand how to find it, and are…