Community Program & Operations Coordinator

Our client, a University based in Boston, is in need of a contract part-time Community Program & Operations Coordinator to manage day‑to‑day community operations for the Center for Diversity, Equity, & Inclusion. In this role, the individual will be reporting to the Center Assistant Director and working closely with the DEI team. The role combines front desk and student check‑in responsibilities, communications and promotional design, data tracking and analysis, and partnership development.

The Coordinator will ensure timely, inclusive, and well‑organized programming that cultivates belonging and community..

The position is part-time, 20 hours/week (flexible; includes occasional evening/weekend events), is 100% onsite, and expected to last a minimum of three months.

• Serve as the primary front desk staff for the Center during assigned hours: welcome visitors, respond to inquiries (in person, phone, and email), and provide resource referrals.
• Manage student and guest check‑in processes for drop‑in hours and events; maintain a professional, inclusive, and welcoming environment.
• Maintain and restock community resources (e.g., snacks, supplies, informational materials) to ensure the space is welcoming, accessible, and ready for events and drop‑in visitors.

• Create and distribute promotional materials for Center events, initiatives, and resources across channels (digital signage, social media, email, and print).
• Maintain accuracy of the Center’s website event listings and ensure events are posted on the Business School and other university calendars.

• Summarize and track attendance, engagement metrics, and program outcomes for all Center events and initiatives.

• Collaborate with the Center for DEI team and stakeholders to identify opportunities for student development and capacity building.
• Advocate for student needs by identifying common barriers and proposing conflict resolution or process improvements.

• 2+ years of experience in student affairs, community engagement, program coordination, or related professional work.
• Strong front‑desk/customer service experience with demonstrated ability to manage check‑in processes and maintain welcoming public spaces.
• Experience with data collection, analysis, and reporting (Excel, Google Sheets; experience with data visualization tools like Tableau or Google Data Studio a plus).
• Experience designing communications and promotional materials; familiarity with social media management and basic graphic design tools (Canva, Adobe Creative Cloud) preferred.
• Experience with Word Press and Team Up is preferred but not required.
• Excellent written and verbal communication skills; strong interpersonal skills and ability to engage with diverse communities.
• Able to work independently, take initiative, and adapt to changing needs with professionalism and discretion.

• Commitment to diversity, equity, inclusion, and belonging principles.
• Strong organizational skills and attention to detail.
• Customer‑service orientation and ability to manage multiple tasks in a fast‑paced environment.
• Data‑informed decision making and continuous improvement mindset.
• Collaborative, human‑centered leadership style.

• Onsite presence required for front desk coverage, weekly community programming, and certain events.
• Evening or weekend availability for some programs is expected.