Service Intern

Position

Service Intern

Location: Boston, MA

Level: Entry

Position Type: Internship

Salary Range: $18.00 - $20.00 Hourly

We are currently seeking a Service Intern to join the fast-growing team. They will support the LC Anderson Service Operations team by assisting with day-to-day administrative, coordination, and operational tasks. This role provides exposure to commercial HVAC/refrigeration service operations, field service management software, and customer service workflows in a fast-paced, team-oriented environment. Ideal for students pursuing degrees in business administration, operations management, or a related field.

• Assist Service Coordinators with job scheduling, dispatch support, and work order tracking in Build Ops
• Help maintain and update customer and equipment records for accuracy and completeness
• Support PMA (Planned Maintenance Agreement) reporting and documentation
• Assist with monitoring open work orders and following up on pending items
• Support CSRs with inbound service call intake and customer follow-up communications
• Assist with preparing service quotes, proposals, and client-facing documents
• Help coordinate scheduling communications between field technicians and customers
• Organize and maintain operational files, templates, and reference documents
• Assist in compiling data for scorecard metrics, service performance reports, and EOS documentation
• Support special projects and process improvement initiatives as assigned
• Participate in department L10 meetings and training sessions as a learning observer

Required:

• Currently enrolled in an accredited college or university program (sophomore standing or above preferred)
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Strong written and verbal communication skills
• Detail-oriented with strong organizational and time management skills
• Ability to work independently and as part of a team in a fast-paced environment

Preferred:

• Pursuing a degree in Business Administration, Operations Management, or related field
• Prior experience in an office, customer service, or field service environment
• Familiarity with field service management software or CRM platforms
• Interest in commercial HVAC, mechanical trades, or facilities management

This position reports to the local Field Performance & Development Manager.

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.