Mailroom Associate - Boston, MA

Mailroom Associate

The Mailroom Associate supports Xerox-managed service sites by providing efficient docucare, mail, and office-related services. This role blends hands-on document production and finishing work with basic client support and workflow coordination.

Primary Responsibilities:

• Assist new FM site implementation.
• Assists Site Manager or Supervisor in offering suggestions for improvement. May include new suggestions or suggestions to existing processes or procedures
• Assists in the training of new and existing employees
• Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager or Supervisor
• Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor
• Orders paper, toner and other supplies as directed by Site Manager or Supervisor
• In the absence of onsite personnel, may perform any of, but is not limited to the following duties:
• Processes all incoming and outgoing mail
• Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations
• Shipping and Receiving, including the movement of boxes and or equipment
• Provides Courier Service for the pickup and delivery of mail and copy jobs, on campus and offsite
• Assists in the Copy Center and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders, laminators, etc.
• Performs basic troubleshooting on all equipment used within the Dahill Center
• Assists in the coordinating of work assignments to meet specific deadlines and service deliverables
• Manage all aspects of the XBS Center in the absence of the Site Manager or Supervisor
• Performs Front Desk Receptionist duties.
• Performs other duties as required.

Skills and

Qualifications:

• Basic to intermediate proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational and multitasking skills in a fast-paced environment.
• Ability to operate and maintain various print and mail equipment.
• Clear communication skills and a customer service mindset.
• Physical ability to lift up to 50 lbs and stand/walk for long periods.
• Bilingual (English/French or other languages) preferred for some locations.

Education and Experience:

• High School Diploma or equivalent required.
• Minimum 1 year experience in a print, mail, or customer service role.
• Post-secondary training in technology, office administration, or print production is a plus.

Additional Benefits:

• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days
• Substantial growth opportunities for future career development within a supportive and collaborative company culture