HR Customer Service and Onboarding Assistant

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Apply now Job no: 529954
Position Type: Staff Full Time
Campus: UMass Boston
Department: Human Resources
Pay Grade: 16
Date opened: 10 Jun 2026 Eastern Daylight Time
Applications close: 30 Jun 2026 Eastern Daylight Time

General

Summary:

The HR Customer Service and Onboarding Assistant will provide routine administrative duties to support the daily operations of the Department of Human Resources. The incumbent will greet, direct and/or provide assistance to both internal and external customers; receive and direct internal and external phone and e‑mail inquiries and when necessary, field inquiries to appropriate staff person; receive, sort and distribute mail;

prepare selected correspondence; and proofread and type documents. They will run reports and conduct database queries; gather, update and enter information into departmental and/or university databases and systems; and will schedule meetings for departmental directors and managers. The incumbent will be responsible for interacting with a wide variety of staff, faculty and students to provide information and to direct them to the appropriate source for resolution of an issue.

Examples of Duties:

GENERAL CUSTOMER SERVICE

• Provide routine administrative support for the Human Resources Department; greet and direct visitors; respond to internal and external phone and e‑mail inquiries; field inquiries and relevant paperwork and forms to appropriate staff person; provide regular information to existing and prospective employees, as well as students and the general public; receive, sort and distribute mail to appropriate individuals within assigned unit.
• Provide coverage for staffing the reception desk and act as the front‑facing representative of the office in providing excellent customer service to faculty, staff and students when needed.
• Provide routine information to and coordinate efforts with staff, and other internal and external departments, agencies and/or customers to exchange information, resolve problems and/or facilitate progress of departmental programs, functions and activities relevant to the employee life cycle;
• Collect and develop a “Frequently Asked Questions” document for HR front desk staff, identify answers and review with other HR colleagues confirm accurate and timely responses,
• Review and conduct employment verifications and notify requestors of employment status; process and compile information for verification letters for both current and former employees;
• Assist employees with parking deductions, name and address updates and routine payroll information changes in HR Direct People Soft.

HR OPERATIONS/OFFICE MANAGEMENT

• Monitor inventory levels of departmental office supplies to ensure adequate supply levels and to maintain the smooth operation of the department; create and maintain database of inventory and supplies to document what is needed; responsible for order office supplies and business cards for HR departmental staff;
• Assist the Business and Operations Manager with administrative tasks, such as reserving location for seminars, trainings and events, preparing mailings,
• Schedule meetings for departmental managers and senior staff; schedule time and location and reserve required facilities; check availability of parties involved; communicate with university departments if specific equipment or requirements are needed to accommodate the meeting
• Assist the Business and Operations Manager with uploading personnel file.
• Assist the Business and Operations Manager with processing journal vouchers for the advertisements.
• Provide HR Generalists with administrative support.

HR RECRUITMENT & ONBOARDING

• Respond to routine inquiries from job applicants regarding the application process and application status; refer inquiries to HR Generalists, when appropriate.
• Coordinate all new temporary, non-benefited (03), NTT hires:
• respond to initial requests via HR Direct email,
• update and maintain onboarding tracking list for 03 hires:
• send welcome letters/packages to new 03 hires and schedule I-9…